Realtime CV Logo
You haven't bought the CV yet. Once you buy the CV then you will have full control to download the CV in Print ready PDF format file and other feature will be enbled as well.
CV Picture

jpg

John Mendes Application Support Analyst
447452345678
mendes_j@email.com
871 522 1156
www.mendes.j.com
Technology and application have attracted me since I was a little kid. Experience of almost 3 years in the industry make me a hardworking candidate with a good knowledge of the practical knowledge of my field. I have worked with two major companies, both of which have taught me a lot and I intend to continue growing my learning curve.

Work Experience

ADD NEW

SAP Industries
Application Support Analyst (Jan 2017 to Present) 7 Years & 4 Months
• Documentation drafting and finalization • Creating SOPs for companies • Leading the new release team • Training Interns for Support Analyst
Logitech Co
Application support analyst (Mar 2014 to Dec 2016) 2 Years & 9 Months
• Logged and recorded support tickets • Resolving complex issues through production and new releases of the product • Consumer complaints analysis to identify new issues • Developing new processes and SOPs for the company
Trademark Industries
Support Analyst (Jan 2010 to Dec 2013) 3 Years & 11 Months
• Technical support to customers • Hardware and software management • Computer programming • Documentation preparation

Education

ADD NEW

Gurutrax School of Technology
Bachelors of Science - BSc Information Technology(2007 - 2010) 
London School of IT
Diploma - Software Engineering(2010 - 2010) 
QueenMary IT college
Diploma - Information Management and Documentation(2012 - 2012) 

Softwares

ADD NEW

Microsoft Office
Document scheduling and drafting
SPSS
Data Analysis and categorization of customer complaints
SAP

Technical Skills

  • Technical support
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
  • Training new talent
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
  • Customer support documentation
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
  • Microsoft Office
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
  • Analytical analysis
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
  • Software management
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
  • Electrical repairs
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
  • Software repairs
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
  • Data Analysis
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
  • Computer programming
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg

Personal Skills

Devoted

Goal Oriented

Innovative

Punctual

Self-Starter

Hard Worker

LANGUAGES

English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency

PERSONAL

Nationality
United Kingdom
Date of Birth
1980/07/05
Marital Status
Married
Driving License
Yes
Skype
analyst_892

Freelance Work

- Working for various companies as Support Analyst Consultant
- Short term projects (1-3 months)
- SOP drafting and process education

Realtimecv.com

Your details don't fit into this design? Want some customizations in the design? Click the button below to view custom design gallery or contact us if you need customization in this design


#16161a

NDUzOTAz