USER AGREEMENT
 


Please read this User Agreement carefully. Your use of this site constitutes your acceptance of this Agreement and the Website Terms of Use and RealTimeCV.com Privacy & Cookie Policy, which are also incorporated into this Agreement.

This Agreement is between:

(1).      YOU (‘you’, ‘User’); and,

(2).      4D CREATIVE STUDIOS LIMITED, a company registered in Scotland at the Edinburgh office of Companies House under Company Registration Number SC415625, whose registered office is at 2 Anderson place, Edinburgh, trading as RealTimeCV.com (‘RealTimeCV.com’ ‘we’, ‘our’, ‘us’), concerning your use of this site and any transactions between you and us.

 

1.         Acceptance of this Agreement.

1.1.      By using this site and accepting this Agreement, you represent and warrant to RealTimeCV.com that you have the right and capacity to agree to and abide by this Agreement.

1.2.      This site is made available by RealTimeCV.com subject to this Agreement. We reserve the right to update or make changes to this Agreement from time-to-time, in our absolute discretion, which changes we will notify to you by posting the revised version of this Agreement on this site.

1.3.      When using any of our Services (as defined in clause 2 below), you agree that you are subject to any additional posted guidelines, rules, terms and conditions applicable to such Services, which are hereby incorporated by reference into this Agreement.

1.4.      We reserve the right, at any time and from time to time, temporarily or permanently, in whole or in part, to:

1.4.1. modify or discontinue this site, with or without notice;

1.4.2. charge fees in connection with your use of this site;

1.4.3. modify and/or waive any fees charged in connection with this site;

1.4.4. modify, vary or discontinue any of the Services defined in clause 2 below; and/or,

1.4.5. offer opportunities to some or all users of this site.

1.5.      You agree that we shall not be liable to you or to any third party for the consequences of any modification, suspension or discontinuance of this site, in whole or in part, or of any Service, content, feature or product offered through this site. Your continued use of this site after such changes will indicate your acceptance of such changes.

 

2.         The Services.

2.1.      We provide users of this site with access to certain specialised content and services related to professionals’ CVs, including without limitation:

2.1.1. the creation of electronic CVs with Resume Builder, using our live CV tool;

2.1.2. the creation of electronic CVs using custom resume design service;

2.1.3. a CV-writing service;

2.1.4.  a covering letter-writing service; and,

2.1.5. professional networking via our community and forum; such content and services, collectively, are referred to in this Agreement as the Services.

 

2.2.      Resume Builder

2.2.1. Users are permitted to select from a standard set of CV designs that are in infographic format. 

2.2.2. Users choose the design they like and then add their personal data online in the prescribed format to complete the CV.

2.2.3. Once completed, CV appears in the customer’s online account, and the customer can return to view this at any time.  However, users agree that they will not attempt to copy, print, duplicate or download the CV using any means except as permitted under the licence in sub-clause 2.24. below.

2.2.4. Users have the option of download the completed CV, for an additional fee, in consideration of which the user is granted a non-exclusive licence to:

2.2.4.1.           download the CV in PDF format and save this to their PC or other device, as the case may be;

2.2.4.2.           print, copy, publish and distribute this CV for professional purposes only; and,

2.2.4.3.           return and make changes to the information in the CV or the resume builder selected, for so long as the user has an account with us;

2.2.4.4.           but the user must NOT duplicate, copy or replicate the design itself for the user’s own commercial gain.

2.2.5. The licence granted in clause 2.2.4 above is for one CV.  In the event that a user wishes to exercise the same rights in respect of a different CV or a CV for somebody else, the user must pay a further licence fee per CV.

2.2.6. Should the user require a modifiction to their chosen design, they should contact us and we will then provide a quotation for a fixed-fee Custom CV design, as per clause 2.3 below.

 

2.3.      Custom CV design

2.3.1. Users can buy a custom-designed CV from us by selecting ‘Custom Resume Design’ in the user menu after the consultation and given price from us in the quotation,  paying the required non-refundable fee.  We will not commence work until your payment is cleared.

2.3.2. You will be asked to e-mail us your CV (or the equivalent information), or send us your CV by email. The CV you send us, should be in Word or PDF format and should be fully editable.

2.3.3. You acknowledge and agree that the Custom CV design service extends only to customisation of your CV design according to certain preconfigured and standard designs that we offer.  This service does not include content writing, which remains your responsibility, and we will not make changes in the text. We therefore ask you to make sure to send us your CV in substantially the form that you wish it to be completed. You must do so within fourteen (14) days, or your order will be cancelled, in which case your fee will not be refunded.

2.3.4. Once your CV is received, one of our staff member will work on your CV and contact you with any questions we may have.  Once we have all necessary information from you, we will commence work. You acknowledge and agree that any further information or additional instructions provided to us by you after this point may incur an additional fee, for which we will provide you with a quotation and for which we will expect payment prior to commencing or continuing work, as the case may be. We also reserve the right to cancel your order and refund you (minus a reasonable administration fee to cover our costs up to that point) in the event you do not make any further payment due.

2.3.5. After commencement of work, we will produce your custom CV within the timeframe given in the quotation based on your requirements then e-mail the completed CV to you in PDF Format or Word Format (depending on the format in which you sent your CV to us). In the middle of the CV production we will not entertain significatant changes, if you reqire it will affect the production time and cost.

2.3.6. We can provide some designs in .DOC or .DOCX format, in our absolute discretion in each case.  Should you require a particular design in DOC format, please notify us by e-mail prior to ordering, so that we may confirm if the design is available in that format. If that particular design is available in .DOC or .DOCX format we will let you know the price to convert into .DOC or .DOCX format. If it does not suit then you will get PDF version..

2..3.7. If your CV cannot be accommodated into the selected design, we will let you know during the consultancy phase.

2.3.8. In the event you do not want us to produce your CV within 24 hours, we cancel your order and issue you with a refund (minus a reasonable administration fee to cover our costs up to that point).

2.3.9. Our means of communication with you will be by online messaging system which is located under 'My Account' 'My messages'.  We will not be responsible if you miss message from us.

2.3.9.1 We will be happy to complete up to three (3) revisions of your Custom CV.  We still provide revisions within the requirements you have given. Any features from outside breif will not be entertain.  We shall be entitled to terminate our Service immediately without notice or refund to you in the event do not provide us with your comments or feedback and consent to proceed within seven (7) days of a revision undertaken pursuant to this sub-clause 2.3.9.

2.3.10. In consideration of your fee, you will be granted a non-exclusive licence to:

2.3.10.1.         download the CV or covering letter in PDF format and save this to your PC or other device, as the case may be; and,

2.3.10.2.         print, copy, publish and distribute this CV or covering letter for professional purposes only;

2.3.10.3.         but you must NOT duplicate, copy or replicate the design itself for your own commercial gain, The artwork we use in the cv design for example icons, styles, lines, shapes are property of realtimecv. You are not authorised to reproduce, resell

2.3.11.            The licence granted in clause 2.3.10 above is for one CV.  In the event that a user wishes to exercise the same rights in respect of a different CV, or a CV or somebody else, the user must pay a further fee per CV.

 

 

2.4.      Writing Service

2.4.1. Users can select the CV- or covering letter-writing service by clicking on the appropriate option in the menu and placing an order, paying the required non-refundable fee.

2.4.2. You will be asked to e-mail us your CV, or the appropriate information, as the case may be, or send us your CV (if the CV writing service is selected) using the online upload tool.  You must do so within fourteen (14) days, or your order will be cancelled, in which case your fee will not be refunded.

2.4.3. Our published fixed price for the writing service applies to a CV of no more than three (3) pages long or a covering letter of no more than one (1) side of A4.  If the required work exceeds this in length, then we will charge you an additional fee, for which we will provide you with a quote if and when necessary prior to commencing or completing work, as the case may be. Any fees already paid will be non-refundable.

2.4.4. Once your CV or other information is received, we will produce your newly-worded CV or covering letter within three (3) working days   We can also produce the work expeditiously within one (1) working day, on request, however we will charge an additional fee for this.  Please contact us for a quote, if you are interested in this service.

2.4.5. You acknowledge and agree that our Writing Service extends only to writing the contents of a CV or covering letter.  This service does not include CV or letter design, which remain your responsibility entirely, and we will not make changes to the CV or letter designs submitted to us (if any). 

2.4.6. Where no design is provided to us, or where we are unable to use your design (despite reasonable efforts), we will produce your letter or CV in simple format, the exact design being at our absolute discretion and which you will accept.  You can, if you wish, select Custom CV design alongside our Writing Service.  Please make the relevant selections in the shopping cart. If you do select both services, we will complete the writing phase first and seek your approval of the written content in the CV prior to commencing work on the Custom CV design, and in regard to the Custom CV design, the provisions of clause 2.3 above shall apply.

2.4.7. The completed work will be e-mailed to you in PDF format, or we will ask you to download the completed work from your online account with us. 

2.4.8. We will be happy to complete up to three (3) revisions of your CV or letter.  Further revisions, edits or amendments will be charged for and we will provide you with a quote for this additional service if necessary.

2.4.9.  We will not be responsible should you miss an e-mail or if an e-mail from us goes to your spam folder.  Please adjust your security settings in your e-mail client or webmail account so that you can successfully receive e-mails from us.

 

2.5.      Professional networking via our community and forum

2.5.1. RealTimeCV.com will provide a community and forum to enable users to network for professional purposes.  This will be subject to the provisions of the Website Terms of Use, particularly those governing User Content, as defined in those Terms, to which you should refer.

2.5.2. Our site does not contain a search function, nor are users granted access to our database, thus all interaction between users will be via the forum.

2.5.3. RealTimeCV.com does not review, screen, edit or monitor content on the forum.

2.5.4. RealTimeCV.com is not involved in any communications, engagements or transactions between users of this site and accepts no responsibility or liability in this regard.

 

3.         Registration

3.1.      You will be required to register with RealTimeCV.com in order to access certain Services or areas of this site, and you must select a password for this purpose.

3.2.      Your user name and password are for your personal use only, and not for use by any other person.

3.3.      You are responsible for maintaining the confidentiality of any password you may use to access this site, and agree not to transfer your password or user name, or lend or otherwise transfer your use of or access to this site, to any third party.

3.4.      You are fully responsible for all interaction with this site that occurs in connection with your password or user name.

3.5.      You agree to immediately notify RealTimeCV.com of any unauthorised use of your password or user name or any other breach of security related to your account or this site, and to ensure that you “log off”/exit from your account with this site (if applicable) at the end of each session. We are not liable for any loss or damage arising from your failure to comply with any of the foregoing obligations.

 

4.         Fees & Payment

4.1.      Should you wish to purchase any product or service made available through this site, including any Services, please note that we collect payment for these transactions via our online payment provider, and you will be directed to a web page hosted by the online payment provider and not by RealTimeCV.com.  You agree that our online payment provider may store your payment information.

4.2.      Your use of the online payment provider’s services will be subject to that provider’s user agreement and privacy policy, not this Agreement.

4.3.      You acknowledge and agree that:

4.3.1. RealTimeCV.com is not, and will not be, responsible or liable for the online payment provider’s services, its site or any of its acts or omissions;

4.3.2. we are not responsible of exchange rates;

4.3.3.  we do not save any card details on our servers;

4.3.4. we do not share information with third part service providers, except as provided for in the RealTimeCV.com Privacy & Cookie Policy.

4.4.      By purchasing any of the services in clause 2 above, you agree to pay the fees associated with the paid-for service that you order.  

4.5.      You must provide us with accurate payment information, and you warrant that you are responsible for any uncollected fees or charges.

4.6.      All payments will be in U.S. dollars and fees and prices quoted are exclusive of general sales taxes.

 

5.         Discounts and Promotion Codes

5.1.      From time-to-time, we may issue promotion codes, which entitle you, at the time of ordering, to a discount or saving on a new order.

5.2.      We have a promotion code box situated at the "Basket" page, where codes can be entered. You must take care when entering codes as they are case and space sensitive.

5.2.      You may only redeem one code at a time, so we advise you to choose the promotion best suited to your purchase.

5.3.      Unless stated, promotion codes cannot be used in conjunction with any other offer or promotion, including other offered benefits and items on sale or special offer.

5.4.      For the avoidance of doubt, promotion codes are only valid for orders placed online.

5.5.      RealTimeCV.com reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.

5.6.      Promotion codes are only valid on specific products and services and may be withdrawn at any time.

5.7.      Only one promotion code can be used for the product or service relating to the promotion. In the event we do allow non-specific promotional discounts and you have placed an order for multiple services with us, please note that the discount will be applied to the cheapest item.

5.8.      In the event we grant you a refund as per clause 6 below, refunds will be given for cash used in the original purchase once the discount (whether or not from the promotion code is applied), and minus a reasonable administrative fee to cover our costs.

5.9.      RealTimeCV.com the right to change this clause 5 at any time without notice to you.

5.10.     We do not offer/accept any revisions loops on 'Custom Resume Design Service' if  discount is greater than 33%.  

 

6.         Refunds

6.1.      Subject to the deductions referred to in sub-clause 7.3.1 below, refunds are available under certain circumstances for clients who use our paid-for services.  This is in addition to the statutory right of cancellation of our Services, as referred to in clause 7.3 below. 

6.2.      Clients who use our paid-for services shall have the right to terminate our Services and shall be granted a refund in the following circumstances:

6.2.1. where, without your prior consent:

6.2.1.2.           you have been sent a CV design other than that which you ordered;

6.2.1.2.           the completed CV differs in some other significant respect from that which you ordered; or,

6.2.2. there are significant material errors in the completed CV;

6.2.3. we are unable to deliver the CV to the specifications promised and agreed at the outset and you reasonably decline our alternative proposal.

 

7.         Our rights

7.1.      RealTimeCV.com reserves the right, with or without prior notice, to:

7.1.1.  change the descriptions, images, and references to its services;

7.1.2. to limit the available quantity of any service;

7.1.3. to bar any user from making any or all transaction(s); and/or,

7.1.4. refuse to provide any user with any service.

7.2.      Price and availability of any service offered through this site, including any Services, are subject to change without notice.

7.3.      We do not offer refunds of any fees paid except:

7.3.1.  as provided for in clause 6 above; and,

7.3.2. in all cases, subject to the deduction of our reasonable pro rata costs and fees up to the date of termination (whether or not the termination  is induced or requested by you) SAVE that the deductions in this sub-0clause 7.3.2 will not apply to refunds agreed under sub-clause 6.2.3 above; and any statutory right to cancel this Agreement shall be subject to retention by us of our reasonable costs in providing you with our Services up to the date of cancellation by you.

7.4.      You agree to pay all charges that may be incurred by you or on your behalf through this site, at the price(s) in effect when such charges are incurred, including without limitation and handling charges (if applicable).

7.5.      In addition, you remain responsible for any taxes that may be applicable to your transactions.

 

8.         Indemnity.

You agree to defend, indemnify and hold harmless RealTimeCV.com and its employees, officers, directors, shareholders, affiliates, agents, representatives, suppliers and members, from and against all claims, losses, costs and expenses (including, among other things, professional legal fees) arising out of:

8.1.      your use of, or activities in connection with, this site (including all transactions you complete via this site; and,

8.2.      any breach of this Agreement by you.

 

9.         Term & Termination.

9.1.      This Agreement is effective until terminated. RealTimeCV.com, at its sole discretion, may terminate your access to or use of this site, at any time and for any reason, including if RealTimeCV.com believes that you have breached or acted inconsistently with the letter or spirit of this Agreement.

9.2.      Upon any such termination, your right to use this site will immediately cease. You agree that any termination of your access to or use of this site may be effected without prior notice, and that RealTimeCV.com may immediately deactivate or delete your password and email, and all related information and files associated with it, and/or bar any further access to such information or files.

9.3.      You agree that RealTimeCV.com shall not be liable to you or any third party for any termination of your access to this site or to any such information or files, and shall not be required to make such information or files available to you after any such termination. In the event of a termination of this Agreement, any provisions which, of their nature, should survive termination so that they may be performed, shall so survive and shall not merge with this Agreement.

 

10.       Relationship between the parties

This Agreement does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and RealTimeCV.com.

 

11.       Severance

If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision.

 

12.       No assignment

You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent.

 

13.       No Waiver

No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default.

 

14.       Headings

Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof.

 

15.       Entire agreement

This, together with all policies referred to herein, is the entire agreement between you and RealTimeCV.com relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and RealTimeCV.com relating to such subject matter.

 

16.       Notices

Notices to you may be made via posting to this site, by e-mail, or by regular mail, at RealTimeCV.com’s discretion. This site may also provide notices of changes to this Agreement or other matters by displaying such notices or by providing links to such notices.

 

17.       Force Majeure

No party to this Agreement shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party.  Such causes include, but are not limited to civil  unrest,  fire,  flood,  storms,  earthquakes, acts  of  terrorism,  acts  of  war  and governmental action.

 

18.       Law & Jurisdiction

This Agreement shall be governed by Scots law and the parties submit to the exclusive jurisdiction of the courts of Scotland.

 

19.       Contact Us

If you have any questions regarding the meaning of application of this Agreement, please direct such questions to contact@realtimecv.com. Please note that email communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your email correspondence.