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Over 4 years’ experience in credit and collections field. Highly skilled in gathering, compiling, and maintaining basic credit information including customer sales tax exemption certificates. Self motivated with the ability to interface well with internal and external customers and handle their payment arrangements. Proven record of contacting customers about delinquent payments and preparing reports reflecting class of credit and collection activity.
Work Experience
Federal Trust
Collections Representative
(Jun 2013 to Present)
10 Years & 11 Months
• Developed spreadsheets detailing account summaries of program participants.
• Streamlined mailing process allowing for efficient and accurate delivery of notices resulting in time and cost savings.
• Counseled program participants with delinquent accounts to ensure continuation of services.
Lowell & Co
Collections Representative
(Feb 2011 to May 2013)
2 Years & 3 Months
• Placed phone calls sent invoices or emailed customers to remind them of account contracts payments due dates and amount owed
• Generated cautionary notices to participants regarding overdue accounts.
• Prepare delinquent account reports for management
Haq & Co
Collection Representative
(Apr 2009 to Jan 2011)
1 Year & 9 Months
• Communicated with associated branches to resolve incorrect invoices
• Researched and corrected erroneous payment postings
• Initiated and scheduled branch review meetings to identify problem accounts Reconciled problem accounts to ensure billing accuracy
Education
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