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Fred Abbott Guest Service Agent
Energetic, enthusiastic and warm guest agent, providing customers with the best hotel services and experience that customers will remember. I concentrate on customer service quality and ensure the best accommodation to guests. Apart from this, I have also been a personal escort and caretaker, which has led to appreciation and recognition from all. I wish to work in the hospitality business for accommodations that focus on customer service.

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  • 16 Years & 11 Months

    Jun 2007 to Present

    The Residency
    Guest Service Agent

    Responsible for looking over smooth operations of the hotel. Maintaining good customer relations and assisting them in small things such as shuttle arrangements or wake up calls requests is my duty. I also schedule housekeeping calls to all occupied rooms.

    I have to ensure that all hotel policies are being followed by guests. For instance, it is prohibited to use a video camera near the pool area. I have to take rounds and keep everything in check.

  • Feb 2001 to May 2007

    6 Years & 3 Months
    Mall Hotel
    Guest Service Agent

    Selected from the training center to serve in customer service; I was responsible for providing guests with a memorable experience in terms of quality services and attention.

    I was responsible for acting as manager when he was away. I looked after the inventory, payments and bills of the hotel. It was my duty to ensure that all items of necessity were stocked and did not finish in the store. Moreover I supervised room cleaning and scheduled housekeeping according to the guests' personal requests. I also looked after the events that were arranged at the hotel for guests and public.

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  • 1998 - 2000

    State College
    Diploma Hospitality and Tourism
    Extended program for training in customer care.

  • 1997 - 1998

    Nixon High School
    High School Degree
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  • Languages

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    English (US)
    Native or Bilingual Proficiency
    French
    Elementary Proficiency

  • Technical Skills

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    • Customer Relations
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    • Accommodation Care
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    • Room Hygiene
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    • Housekeeping Schedules
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    • Hospitality
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    • Lost and Found
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    • Planning
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    • Hotel Regulations
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    • Guest Facilities
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    Achievements

    Became guest service agent at The Residency because of good customer service record.

    Headed a team of hotel staff and trained them for better services.

  • Hospitality Awards

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    Recieved appreciation award from Bay Area Suites for efficient guest service agent

    Became guest service agent due to improved customer service standards

Activities & Interests Hide Section

  • Meet People Icon
    Meet People
  • Cycling Icon
    Cycling
  • Ski Icon
    Ski
  • Pool Icon
    Pool
  • Gardening Icon
    Gardening
  • Taking Bath Icon
    Taking Bath
  • Painting Icon
    Painting
  • Gym Icon
    Gym

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