CV Picture
Wick Doe Automotive Service Advisor
447755345678
wick@gmail.com
Industrious Auto Service Advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.

Work Experience


Joe’s Garage
Auto Service Advisor (Jun 2013 to Present) 7 Years & 4 Months
• Scheduled vehicle service appointments. • Worked to ensure customer satisfaction and handled customer issues. • Welcomed customers and made general assessments of vehicle issues.
Parkland Vehicle Service Center
Auto Service Advisor (Feb 2011 to May 2013) 2 Years & 3 Months
• Resolved customer complaints and minor customer service issues. • Performed customer follow-up contact to ensure customer satisfaction. • Recorded customer vehicle service issues in company database.
Ben’s Auto Body Shop
Auto Service Advisor (Apr 2009 to Jan 2011) 1 Year & 9 Months
• Performed basic auto repairs and assisted with more complex vehicle problems. • Prepared customer invoices and processed customer payments. • Prepared summaries of vehicle issues for auto technicians.

Education


London School of Economics
MBA (Marketing)(2007 - 2009) 
London Business School
BS (Business Management)(2003 - 2007) 
CATS College
GCE Advanced Level(2001 - 2003) 

Featured Projects


Certificate
Parkland Auto Institute
Training
Comprehensive automotive service training

Technical Skills

  • Customer Relations
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  • Advertising
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  • Customer Services
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  • Strategy Development
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  • Vehicle Issues
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  • Customer Complaints
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  • Business Plans
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  • Lead Generation
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  • Communication
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  • Sales Control Systems
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  • Market Research
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  • Data Analysis
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Personal Skills

Devoted

Goal Oriented

Innovative

Punctual

Self-Starter

Hard Worker

LANGUAGES

English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency

PERSONAL

Nationality
United Kingdom
Date of Birth
7th November
Marital Status
Married
Driving License
Yes
Skype
wick@skype.com

Achievements

- Won top Auto Sales Advisor award in 2013
- Best Employee of the year2014
- New Business development in 2016