Lenda Disuza Claims Adjuster
Professional Auto Insurance Claims Adjuster who is able to maintain customer satisfaction while working within company policies. Adept at utilizing a computer database handling several ongoing cases simultaneously and seeing a claim file through to its completion. I specialize in offering quick and efficient solutions to the variety of cases that are presented to a claims adjuster every day.
Merchant Insurance Company
Auto Insurance Claims Adjuster (Jun 2013 to Present) 7 Years & 4 Months
• Mentor to new employees at a Branch level • Assisted in gathering data and information for cases that wound up being taken to court for various reasons. • Promptly recognized and coordinated investigation with Special Investigations and Legal when a claim warrants involvement.
Auto Insurance Claims Adjuster (Feb 2011 to May 2013) 2 Years & 3 Months
• Promptly and appropriately developed the file to provide an accurate and timely investigation and loss analysis. • Developed and maintained strong business relationships with internal and external customers. • Served as a technical resource to lesser experienced Adjusters.
Peter Smith Insurance Analyst
Auto Insurance Claims Adjuster (Apr 2009 to Jan 2011) 1 Year & 9 Months
• Analyzed first and third party claims to determine extent of company's liability • Advanced quickly through the company’s insurance adjuster training program. • Analyzed case files for clients and determined level of loss and compensation.
London School of Economics
MBA (Accounts)(2007 - 2009)
London Business School
BS (Business Management)(2003 - 2007)
GCE Advanced Level(2001 - 2003)
Experienced in researching jurisdictional issues, case law, and managing counsel, including litigation, mediation, and arbitration.
- Customer Relations
- Strategy Development
- Sales Management
- Market Research
- Data Analysis
Native or Bilingual Proficiency
Professional Working Proficiency
- Achieved Emergency Medical Responder (EMR)
- Best Customer Approach Award
- Recognized for Best Service Provider of the month in June 2016