- 10 Years & 6 Months
Jun 2013 to PresentHanson BankCredit and Collection Manager
Responsible for handling the payment schedules and contacting customers to pay the pending bills.
I was responsible for administering the collection staff and ensuring that the customers are dealt in an amicable manner.
I successfully reduced the pending payable accounts by more than 70% through prepayment and security deposit policies.
Feb 2006 to May 20137 Years & 3 MonthsCoral Bank Credit Card DepartmentCollection Supervisor
Responsible for following the financial records of the company and calling customers who have overdue payments pending.
I was responsible for visiting them and discussing the payment plans in case they found it hard to pay the company an increased amount.
I always tried to understand the clients and help them in every way possible, keeping in mind that the company did not suffer losses.
I also learnt arbitration and settlements at the job.
LanguagesEnglish (US)Native or Bilingual ProficiencyItalianLimited Working Proficiency
- Customer Relations
- Payment Record
- Updating Payments
- Money Handling
- Visiting CLients
- Independent Worker
Appreciated for never missing a scheduled project. I always received payments and cheques on time.
I was awarded for good service and training collection staff.
Awarded for amicably settling issues with default account holders.
Attended customer service course to understand how one should talk to customers when receiving payments.
Attended classes for business knowledge.