Dr. Tarek Hussein Dealer Development, Training & Costumer Experience Director

****************

********************

****************

+17 years of experience in a leading Automotive (HYUNDAI, NISSAN, MAZDA, VOLVO, MITSUBISHI, GEELY). I have experience in all aspects of Dealer Development, Training, Costumer Experience Management, CRM, Costumer Touch Points. I would like to leverage my experience acquired through my career to lead my employer, into achieving their goals, outperforming their targets & to continue innovating with my team. Learning is of top priority & I consider it to be a continuous project that is of perpetual importance. I am looking to pursue a career. Developing both personally and professionally is critical factors of success that I am interested in pursuing aggressively.

D.O.B
**********
Marital Status
*******
Driving License
***
Skype
********************
Relocation
Yes
Available for Freelance
Yes

Work Experience

NISSAN MOTOR EGYPT S.A.E.

Dealer Development & Costumer Quality Director (Jan 2015 - Present)

• Dealers Network Stracture & Operation (Expansion - Evaluation - Development - CI.)

• Costumer Experiance Management (CRM - Customer Touch Point - CSI/SSI)

• Training (Product Knowledge – Technical – Non-Technical – Soft Skills)

GB Ghabbour Auto

Group Franchise Dealers Development Manager (Oct 2013 - Dec 2014)

• leading Devlopment of (HYUNDAI, MAZDA, GEELY, VOLVO, KARRY, MITSUBISHI, FUSO)

• Evaluate new business opportunities by executing the relevant feasibility studies.

• Expand Dealer Network & prepare Dealers recruitment/Opining Process.

GB Ghabbour Auto

Dealer Development Manager Egypt (Sep 2013 - Jan 2011)

• Implementation and standardization of HYUNDAI MOTOR COMPANY across the Network

• Auditing & evaluating all HYUNDAI branches Standards across all branches/ dealersh

• Monitor & analyze KPIs across all branches/ dealerships

Multinationals Pharmaceutical Companies (Pfizer - Roche)

Area Sales Manager, Tender Business Manager (Sep 1998 - Jun 2007)

• Launching of new line products (Viagra - Feldin - Unacin - Celeprex - Sulprazon).

• Hospitals Sales and Medical promotions allover Egypt

• Tender & Institutional Business allover Egypt

Education / Certification

Cairo University

B.Sc. Veterinary Medicine (Sep 1991 - Sep 1998)

Egyptian Capital Market Association (ECMA)

Master diploma of Stock market (Mar 2007 - Aug 2008)

Egyptian society – Trend

Technical analysis diploma (Jan 2006 - Sep 2006)

Professional Skills

Basic

Average

Expert

• Strategic Thinking
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Social Media Marketing
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Strategy Development
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Social style sales strategy
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Motivational Leadership.
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Business Plans
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Lead Generation
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Sales Management
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Sales Control Systems
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Market Research
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Data Analysis
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg
• Project Management
- 1dsfsdgsdg
- 2dsfsdgsdg
- 3dsfsdgsdg
- 4dsfsdgsdg
- 5dsfsdgsdg
- 6dsfsdgsdg
- 7dsfsdgsdg

Personal Skills

Devoted 87%
Goal Oriented 94%
Innovative 91%

Dealer Network Developmen

- 3 Elite Awards for Egypt Dealer GB Auto from HYUNDAI Motor Company
- Certified as one of the 12 Process champions players in the Middle East
- Implement the Biggest Automotive Network in Egypt HYUNDAI, MAZDA, GEELY

Activities & Interests

Meet People
Cycling
Gardening
Taking Bath
Gym
TV
Chess
Cinema
Motor Bike
Gymnastic
Family
Travelling

****************************************************************************************

Customer Experience Director Resume Sample

Dr. Tarek Hussein Dealer Development, Training & Costumer Experience Director

Work Experience

NISSAN MOTOR EGYPT S.A.E.

GB Ghabbour Auto

GB Ghabbour Auto

Multinationals Pharmaceutical Companies (Pfizer - Roche)

Education / Certification

Cairo University

Egyptian Capital Market Association (ECMA)

Egyptian society – Trend

Professional Skills

Personal Skills

Dealer Network Developmen

Activities & Interests