CV Picture
Daniel Davenport Customer Success Manager 919, West London Flats, London, UK.
dannydavenport@yahoo.com
442158309927
www.example.com
Energetic, amicable and devoted customer service employee who believes that customers are the most important part of any business. I have been closely related to company customers and it has been my prerogative to give my customers the best service so that they develop a bond. This bond results in happy consumers and a growing company. I wish to continue delivering best services to customers of a big and thriving company.
Professional Experience
Sir John's Home Store
Customer Success Manager
(Jun 2015 to Present) 5 Years & 4 Months

Supervising staff and meeting customers to book orders is my duty. I have to look after the customers who walk in or take appointments.

Sending greeting cards and giveaways to customers on festive occassions was also my duty.

I am in charge of giving special offers so that more and more customers come to shop.

Manchester Textile Mall
Customer Success Manager
(May 2011 to May 2015) 4 Years

Responsible for attending customers and directing them to the right department of the clothing mall. I was also responsible for greeting and serving customers, who spend more time in the mall. Refreshments and selection of drinks was also my duty.

I looked after the setting of the aisles and in order to improve the customers' experience, the stores were decorated tastefully.

I supervised the staff and saw to it that the mall looks and feels clean at all times.

The Wardrobe
Customer Service Officer
(Jan 2005 to Jan 2011) 6 Years

Responsible for looking after customers who enter the boutique. I was also responsible for answering questions regarding fabric, size and availability.

In charge of looking after appointments and making sure that permanent clients are attended without waiting. I also supervise the staff to ensure that the shop looks pleasant so that the customers have a worthwhile experience.

Technical Skills
  • Customer Relations
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  • Complaint Handling
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  • Complaint Resolution
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  • Order Fulfilment
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  • Team Builder
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  • Training
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Personal Skills
Education
University of Britain
MBA (Marketing)
(Sep 2002 to Mar 2004)
A good student.
Best College
BS (Business Management)
(Sep 1998 to May 2002)
Received Best Debater of the year 2001.
Gallant Boys School
GCE Advanced Level
(Feb 1996 to Jan 1998)
A grade student.
Awards
Customer Service Award
I won the customer service award for the year 2012. It was based on customer feedback.
Best Employee Performance
Received employee award after contributing to company growth in 2015.
Personal
  • Nationality
    United Kingdom
  • D.O.B
    1979/08/05
  • Marital Status
    Single
  • Driving License
    Yes
Languages
English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency
Activities & Interests