CV Picture
John Snow Field Service Engineer
447712345678
john@gmail.com
I have a Bachelor of Science degree in Chemistry. I have 10+ years of experience in an environment testing laboratory using mainly Agilent GC and GCMS systems. I have grown the knowledge gained in that environment while working for Agilent Technologies as a Field Service Engineer for the last 8 years

Work Experience


Philips Medical Systems
Field Service Engineer (Jun 2013 to Present) 7 Years & 4 Months
• Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems. • Improved territory technical support with courtesy visits to customers, and supplied sales leads for maintenance and engineering services.
Oxford Instruments
Field Service Engineer (Feb 2011 to May 2013) 2 Years & 3 Months
• Prepared detailed reports for management regarding robotic / system detects affecting installation, operation, and preventive maintenance. • Cross-sold an array of peripherals to national accounts and generated new business in the South Florida territory • Experience with Procurement, Inventory Management, Logistics and Scheduling administration
Gretag Imaging
Technical Support Specialist (Apr 2009 to Jan 2011) 1 Year & 9 Months
• Generate, maintain, and present comprehensive reports to customers detailing data and observations; and recommend appropriate courses of action • Structured and instituted new process for sieving and analyzing coal samples, which optimized the rate of completion and minimized the amount of failed test

Education


London School of Economics
MBA (Marketing)(2007 - 2009) 
London Science School
BS (Mechanical Engineeer)(2003 - 2007) 
CATS College
GCE Advanced Level(2001 - 2003) 

Featured Projects


Knowledge
Advanced MRI and Photo Imaging product knowledge and expertise. Managed 40+ Engineers on several ISO Certified projects

Technical Skills

  • Customer Relations
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  • Resourceful
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  • troubleshooting
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  • Strategy Development
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  • diagnostics
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  • System checks
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  • Lead Generation
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  • Sales Management
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  • Sales Control Systems
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  • Market Research
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  • Data Analysis
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Personal Skills

Devoted

Goal Oriented

Innovative

Punctual

Self-Starter

Hard Worker

LANGUAGES

English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency

PERSONAL

Nationality
United Kingdom
Marital Status
Married
Driving License
Yes

Awards

- Best Customer Approach Award
- Recognized for Best Service Provider of the month in June 2013