Field Service Technician Resume Sample

• Oversaw hardware and software issues in both laptop and desktop systems to include software installations and configuration. • Updated knowledge based manuals and websites for technicians to access nationwide. • Implemented Active Directory for user accounts and configured end user accounts in Microsoft Exchange.

• Kept track of automatic and self-generated service tickets to meet required SLA with 98% accuracy. • Kept detailed inventory of all desktop and laptop parts in a database to ensure replacements were checked in and out accurately during and after a service repair. • Ordered parts for all repairs and managed an inventory of spare and salvageable parts to reduce parts costs.

• Initiated an onsite depot exchange for out of warranty devices to expedite repairs and minimize client impact. • Provided lead technical assistance and management for T-Mobile corporate printer refresh/reduction and transfer to cloud print services. • Assisted WSL with print server setup and configuration when they detached from Weyerhaeuser and became a separate entity.