CV Picture
Lara Fernandas Field Service Technician
447712345588
lara@gmail.com
Looking for the challenging job position of technician in a satisfying working environment that helps me to make use of my technical skills and experience to contribute in organizational development

Work Experience


Think Energy Group
Field Service Technician (Jun 2013 to Present) 7 Years & 4 Months
• Oversaw hardware and software issues in both laptop and desktop systems to include software installations and configuration. • Updated knowledge based manuals and websites for technicians to access nationwide. • Implemented Active Directory for user accounts and configured end user accounts in Microsoft Exchange.
American Traffic Solutions
Field Service Technician (Feb 2011 to May 2013) 2 Years & 3 Months
• Kept track of automatic and self-generated service tickets to meet required SLA with 98% accuracy. • Kept detailed inventory of all desktop and laptop parts in a database to ensure replacements were checked in and out accurately during and after a service repair. • Ordered parts for all repairs and managed an inventory of spare and salvageable parts to reduce parts costs.
Engro Foods
Field Technician (Apr 2009 to Jan 2011) 1 Year & 9 Months
• Initiated an onsite depot exchange for out of warranty devices to expedite repairs and minimize client impact. • Provided lead technical assistance and management for T-Mobile corporate printer refresh/reduction and transfer to cloud print services. • Assisted WSL with print server setup and configuration when they detached from Weyerhaeuser and became a separate entity.

Education


London School of Economics
MBA (Marketing)(2007 - 2009) 
London Business School
BS (Business Management)(2003 - 2007) 
CATS College
GCE Advanced Level(2001 - 2003) 

Featured Projects


Skills
Operational knowledge of Customer Claim Management (CCM) system Ability to analyze field incident data Ability to read and understand schematic diagrams Capable of disassembly and reassembly on complex mechanical device

Technical Skills

  • Customer Relations
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  • Advertising
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  • Strategy Development
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  • Business Plans
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  • Lead Generation
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  • Market Research
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  • Data Analysis
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Personal Skills

Devoted

Goal Oriented

Innovative

Punctual

Self-Starter

Hard Worker

LANGUAGES

English (UK)
Native or Bilingual Proficiency
Greek
Professional Working Proficiency
Malay
Elementary Proficiency

PERSONAL

Nationality
United Kingdom
Marital Status
Single
Driving License
Yes

Achievements

- Won top graphic designer award in uinversity in 2013
- Illustrator award in 2012
- New Business development in 2013