0014089975142
julianhanez@hotmail.com
CV Picture
Julian Hanez Front Desk Associate
Providing assistance to guests of the Lotus Hotel for the past nine years. I am pleasant, kind and helpful. This job is not just my livelihood but also gives me a sense of humility and fulfillment. I like to help people and be of any assistance to them. In the hotel business, I am known as courteous, kind and still very efficient. I wish to work in the same position for a bigger hotel so that I can interact with more people and learn to sere better.

Work Experience

  • 12 Years & 4 Months

    Jun 2008 to Present

    The Castle Hotel
    Front Desk Associate

    I look after the front desk area and greet guests. I help them and ensure swift check ins. I also check their passports and other documents. I am responsible for keeping the lobby area decorated and clean.

    I am also in charge of assisting customers with concierge, housekeeping or room service requests. I attend telephone calls and answer queries as well.

  • Feb 2002 to May 2008

    6 Years & 3 Months
    Robert's Inn
    Front Desk Associate

    I was responsible for working with the front desk staff/receptionists. I greeted guests and helped them with several things such as swift luggage transportation and reserving taxi.

    I also assisted all guests with general needs or queries.

Education

  • 1999 - 2001

    Tourism and Hotel Management Academy
    Diploma-Hotel Management
    A two-year course to understand hotel management.
  • 1997 - 1999

    Field Park High
    High School Diploma
    A good student.

  • Languages

    English (US)
    Native or Bilingual Proficiency
  • Professional Skills

    0
     
    7
     
    • Customer Relations
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    • Concierge Coordination
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    • Reception Duties
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    • Greeting
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    • Attending Calls
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    • Guest Assistance
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    • Taking Reservations
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    • Dining Hall Reservations
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    • Special Requests of Guests
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    • Taxi Arrangements
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  • Achievements

    I was Employee of the Month at Robert's Inn.

    The award was given at the end of the second month of my service for excellent customer service.

    I also supervised and instructed the front desk staff to improve their service.

  • Certified Trainer

    I am a certified trainer for hiring new staff and then giving them a full work training.

    I not only train new staff but also have the skill to lead them in order to achieve better customer service standards.

Activities & Interests

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