- 13 Years & 6 Months
Jun 2008 to PresentThe Castle HotelFront Desk Associate
I look after the front desk area and greet guests. I help them and ensure swift check ins. I also check their passports and other documents. I am responsible for keeping the lobby area decorated and clean.
I am also in charge of assisting customers with concierge, housekeeping or room service requests. I attend telephone calls and answer queries as well.
Feb 2002 to May 20086 Years & 3 MonthsRobert's InnFront Desk Associate
I was responsible for working with the front desk staff/receptionists. I greeted guests and helped them with several things such as swift luggage transportation and reserving taxi.
I also assisted all guests with general needs or queries.
LanguagesEnglish (US)Native or Bilingual Proficiency
- Customer Relations
- Concierge Coordination
- Reception Duties
- Attending Calls
- Guest Assistance
- Taking Reservations
- Dining Hall Reservations
- Special Requests of Guests
- Taxi Arrangements
I was Employee of the Month at Robert's Inn.
The award was given at the end of the second month of my service for excellent customer service.
I also supervised and instructed the front desk staff to improve their service.
I am a certified trainer for hiring new staff and then giving them a full work training.
I not only train new staff but also have the skill to lead them in order to achieve better customer service standards.