Responsible for training hotel management in order to provide the best customer service.
I ensure that not only the front office but the whole reception and lobby area are pleasantly decorated to make guests feel welcomed. I also ensure that all work teams work in coherence.
I take telephone calls and answer all kinds of queries of customers.
Responsible for looking after the reception area and answering queries on the telephone and guests.
I was also responsible for greeting guests and attending their requests. I wrote weekly reports about the cleaning staff and these performance reports determined the annual bonuses. I also kept a check on the credit card verifications and passport verifiation of guests.
My primary duties included the maintnenace of front office decor and good customer service in the hotel. I ensured that all teams such as room service, cleaning and outdoor workers were in coordination with one another and made the hotel management a smooth function.
Responsible for looking after the front office and supervising the cleaning and maintenance staff.
I loked after the payments and bills and kept a check on the cash register. My main duties included managing the teams in accordance with the motel's policies.
Excellent customer service and efficient cleaning was looked after by me. We also offered the guests cleaning services on demand, which turned out to be a profitable business.
- Customer Relations
- Interpersonal Skills
- Performance Check
- Report Writing
- Time Management
- Data Analysis
- NationalityUnited States
- Marital StatusSingle