- 14 Years & 4 Months
Jun 2006 to PresentGreen Way HotelGuest Service Agent
Have been serving guests for more than a decade and know the regular guests by name. I look after personal needs and ensure that the room service is efficient. I also look after the reminder calls such as alarms and meeting schedules of guests. Booking tickets for city tour or arranging rides for guests is also my responsibility.
Taking care of the rooms and ensuring clean, pleasant rooms for guests is my duty. I kee a check on the guests and make sure all their requirements are met properly.
Feb 1996 to May 200610 Years & 3 MonthsChinese Dragon Hotel New JerseyGuest Service Agent
Experience of customer service and assisting guests to make their stay pleasurable. I was responsible for hiring cabs, setting reminders and assisting guests around the hotel.
I was also responsible for setting the schedules for tours and trips to the zoo or New York City for foreigners and local guests.
LanguagesMandarianNative or Bilingual ProficiencyEnglish (UK)Professional Working ProficiencySpanishElementary Proficiency
- Customer Relations
- Social Media Marketing
- Strategy Development
- Email Marketing
- Sales Calls
- Business Plans
- Lead Generation
- Sales Management
- Sales Control Systems
Won best customer service agent prize.
Was given award for efficient service.
Hotel Renovation Assistance
Traveled to China to get kitchen utensils and diningware. It was a big achievement for me to be selcted as translator and mediator. I learned from the experience.