Responsible for greeting guests and checking reservations. I am also responsible for answering queries and providing the best kind of customer service.
I look after the staff members and ensure that all guests are given the best service with efficiency.
Responsible for looking after the accounts and ensuring that all expenses are accounted.
I was primarily responsible for looking after the guests' needs such as room service or cab or even knowledge of the surrounding area. I looked after the lobby and reception area and maintained the accounts. Guest information was recorded in the software and their times of room service and housekeeping were also noted so that better service can be provided. I took care of the renovations and even the garden decoration. This added to the hotel's profits considerably.
Responsible for providing quality customer service. I greet guests and answer all their queries. Booking rooms and getting them ushered to their room was also my duty.
I was responsible for recieving payments for the rooms and accumulating all expenses such as laundry, mini bar and other facilities. Telephone reservations were also looked after by me.
Got renovation plan approved for the lobby and reception area.
I decorated the garden area with a team of horticulturists and won a prize for the hotel. We had many visitors who wanted to see the garden decorations.
- Customer Relations
- Task Management
- Efficient Woking
- Computer Proficient
- Problem Solving
- Time Management
- Telephone Operations
- Public Relations