CV Picture
Pamela Grunch HELP DESK TECHNICIAN
447712349678
pamil09@email.com
871 222 5156
www.example.com
Seeking a help desk technician position at "xyz department" to perform daily operations are run without any interruption.

Work Experience


ABC Marketing Company
Help Desk Technicians (Jun 2013 to Present) 7 Years & 4 Months
• Provide technical support to customers via telephone, email and through tickets • Create help desk documentation with step by step instructions on problem resolving techniques • Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists.
County Association for the Blind (CAB)
Help Desk Technicians (Feb 2011 to May 2013) 2 Years & 3 Months
• Performed various administrative duties such as mass-mailings to support fundraising efforts for the blind and other organizations for the disabled. • Compiled literature, prepared mailing labels and envelopes, and disbursed via postal service. • Solved minor workstation-related issues
UAE Commission on Crime and Delinquency,
Help Line Technicians (Apr 2009 to Jan 2011) 1 Year & 9 Months
• Performed set-up, breakdown, and transport of agency equipment on an as-needed basis. • Installed operating system, software, antiviruses and patches • Installed operating system, software, antiviruses and patches

Education


London Business School
BS (Business Management)(2003 - 2007) 
CATS College
Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration(2001 - 2003) 

AWARDS


Achieved Technician of the Year award in 2012

Technical Skills

  • Customer Relations
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  • Productivity Software
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  • New User Training
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  • Strategy Development
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Personal Skills

Devoted

Goal Oriented

Innovative

Adaptable

Focused

LANGUAGES

English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency

PERSONAL

Nationality
United Kingdom
Marital Status
Married
Driving License
Yes
Skype
PAMELA@SKYPE.COM

Strengths

- Hardworker
- Positive Thinker
- Dedicated