CV Picture
Matthew Clark Hotel Front Desk Agent
0015078832164
mattclark@empireh.com
An enthusiastic, hospitable and pleasant front desk agent with many years in the hospitality business. I have no formal education in hotel work but I do have a lot of experience. As a fast learner I have learnt the skills such as customer service and knowledgeable solutions for different situations. I wish to work better and therefore am seeking work in a big hotel that requires a higher standard of work and duty.

Professional Experience

Empire Hotel
Front Desk Agent
(Jun 2013 to Present) 7 Years & 4 Months

I look after the reception area and also greet customers at the reception.

I assign rooms against reservations and ensure swift check ins and check outs. I instruct concierge to carry luggage in and out of rooms.

I am responsible for handling all kinds of confrontational situations and handling irate guests or visitors in the most neutralizing manner.

Roland Resort
Front Desk Agent
(Feb 2007 to May 2013) 6 Years & 3 Months

I was responsible for greeting guests and offering booking service.

I ensured that all check ins were efficiently handled and the luggage was taken t the assigned room.

It was my duty to take reservations as well.

I booked room reservations and also reserved tables at the hotel eatery and outdoor restaurant.

City Heights Hotel
Front Desk Attendant
(Oct 2004 to Jan 2007) 2 Years & 3 Months

I was responsible for greeting guests and handling their luggage.

It was my duty to be able to answer any questions that guests asked. I was also in charge of taxi hiring and booking reservations for lunch or dinner at the hotel.

I was in charge of ensuring that excellent customer service was delivered.

Technical Skills

  • Customer Relations
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  • Answering Queries
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  • Room Assigning
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  • Fast Check In and Check Out
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  • Handling Luggage
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  • Booking Taxi and Reserving Seats
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  • Communication
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  • Organizational Skills
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  • Guest Courtesy
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  • Detail Oriented
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  • Vigilant
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Personal Skills

Education

Vocational and Self Sufficiency Program
Hotel Management-Training
(Aug 2003 to Mar 2004)
Six month course to understand hotel operations
Albany High
High School Diploma
(Aug 2001 to Jun 2003)
A good student.

Trainings

Customer Service
I was trained at the Daisy Hotel for dealing with customers in a courteous manner. I was also taught to troubleshoot minor problems and neutralize and calm irate customers if need be.
Hotel management
I brief training was given to introduce me to the workings of a hotel and what each employee is expected to do. I was also taught about the duties of front desk employees and reception area attendants.

Personal

  • Nationality
    United States
  • D.O.B
    1985/10/22
  • Marital Status
    Single
  • Driving License
    Yes

Languages

English (US)
Native or Bilingual Proficiency

Activities & Interests