- 7 Years & 4 Months
Jun 2013 to PresentEric and Denver SolutionsIT Support Technician
Responsible for looking after the network systems of clients and helping them with all kinds of computer issues.
I am also in charge of setting up and improving current systems in organization networks. I remain available on phone for all clients.
Feb 2007 to May 20136 Years & 3 MonthsSmithson Network SolutionsIT Support Technician
Responsble for attending clients with network issues. Solely set up office network for 100 computer systems.
I was also in charge of setting up, maintaining and repair works for the organization. I had to remain available for clients over the telephone to help them correct issues related to their computers.
LanguagesEnglish (US)Native or Bilingual ProficiencyItalianElementary ProficiencySpanishElementary Proficiency
- Customer Relations
- Computer Hardware
- Software Installation
- Regular Check
- Remote Instruction
- Customer Comfort
- System Control
Became sole technician for an office space with 100 computers.
Awarded for Commitment and Passion in 2011.
IT Technician Course completed with 3 star certificate.
In charge of 100 end-user set up in an organization and remotely handling the network. I looked after the set up, maintenance and periodic checks of the office computer network and was solely responsible for answering queries and solving issues on all the computers.
Improved information technology systems for an organization from scratch.