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Sallahudin Khoso Trainer|| Instructional Designer|| Customer Care Specialist ***************************************************************************
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Experienced and accomplished Training and development professional with more than 10 year of extensive experience in Learning and development and Customer Services with well reputed organizations, willing to leverage my abilities in a dynamic organization where I can benefit my employer and myself as well.
Professional Experience
Base Camp Data Solutions
Senior Analyst- Training and Development
(Jan 2020 to Present) 9 Months

Conducts needs assessments/instructional analysis to ensure conformity with mission training objectives and develops training plans as needed.

Identifying individual and team skills gaps

Led monthly quality calibration sessions with Supervisors and Quality Control

Measured and reported effectiveness of training by administering tests and evaluations

Supervising US-based training team remotely

Developing training programs for US-based clients

Learning Management System implementation and Performing all UATs

Digital learning courses development with built-in assessments

Successfully conducted TNAs of over 500 staff across Pakistan and US

MCB-Arif Habib Savings & Investments Limited
Senior Manager- Training & Development
(May 2017 to Oct 2018) 1 Year & 5 Months

Drive Training & Development Strategy

Create the Training & Development plan for all business functions

Effectively deploying a judicious blend of learning modes to address capability gaps

Working with business leaders and managers to identify training needs and trends within the business

Designing, both in-house and with expert third parties, a solution which includes a blended approach to learning such as coaching, classroom training, One-on-One sessions, action learning

Management of the training budget

Maintaining and/or enhancing the Training & Development infrastructure

Designing, developing, coordinating, implementing and delivering and evaluating training programs that support organization objectives and are aligned with the organization’s business plan

Training and coaching managers, supervisors and others involved in employee development efforts

MCB Bank Wealth Management Dept Product Trainings

Facilitation and Delivery of Anti-Money Laundering and Counter Terrorist Financing Trainings

Call Centre and Customer Service Training programs development and delivery

Al Meezan Investment Management Limited
Manager-Trainings
(Jul 2016 to Apr 2017) 9 Months

Design training courses and programs necessary to meet training needs, Or manage training activities via external providers

Ensure all training activities and materials meet with relevant organizational and statutory policies, Including health and safety, employment and equality laws

Maintain and update record of training and learning in the Company

Calendarization of Training Programs

Coordinate with HODs to monitor on-the –job training activities

Develop and manage quality assurance programs for Sales and Service team

Develop and maintain teaching aids, such as tutorials, assessments, user guides, help files and other supporting and training material

Standard Chartered Bank Limited Pakistan
Learning Manager-Customer Care
(Nov 2014 to Jul 2016) 1 Year & 8 Months

Managing, Execution and implementation of learning and development across the Contact Centres Customer Care units, Branch service and where required in Other SCB functions as well

Learning Road-Maps designing for Client Centre and Client Relationship Function

Design, Execute and implement training for all SCB Voice and Virtual Channels including Visually Impaired Staff

Facilitation of Right Start Live (Induction Program), core regulatory and Anti-Money laundering programs for all new joiners to the bank and existing staff

Engaging with stakeholders to retain worthy resources and controlling attrition rate

Successfully managed and launched K-ONE portal, centralized knowledge portal for client services, product and Complaint resolution units

Managing and supervising mandatory eLearning courses for all the staff in Bank

Managing staff learning data in Learning Management System (SABA)

Standard Chartered Bank Limited Pakistan
Priority Customer Care Associate
(May 2008 to Nov 2014) 6 Years & 6 Months

Serving High Net Worth customers with highly superior service standards

Providing First Call Resolution to Priority Customers

To assist Priority Team Leader in day to day management of the unit and ensure superior service for Priority Customer

Additionally along with BAU, Delivery of all Contact Centre related and applicable technical training programs to new joiners

Professional Skills
  • Program Management
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  • Technical Trainings
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  • Training Strategy Development
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  • PowerPoint & GoogleSlides
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Personal Skills
Education
University of Sindh
Bachelor of Commerce
(Jan 2002 to Dec 2004)
Certifications
CMFD- Associate Member IFMP
Successfully passed Diploma Computerized Accounting from Pakistan Institute of Technical Skills
Train The Trainer
Fixed Income Securities Market TTT Certification by Institute of Financial Markets of Pakistan (Formerly ICM)
Islamic Banking & Takaful
One Month Certification Program in Islamic Banking & Takaful in Darul Uloom Karachi, Korangi, in Supervision of Mufti Justice (RTD) Mutfi Taqi Usmani
Personal
  • Nationality
    Pakistan
  • D.O.B
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  • Marital Status
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  • Driving License
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Languages
English (US)
Professional Working Proficiency
Urdu
Native or Bilingual Proficiency
Sindhi
Native or Bilingual Proficiency