- 10 Years & 8 Months
Jun 2013 to PresentLatin American Medical CenterMedical Support Assistant
Resonsible for looking after the patients who walk in to emergency. I am responsible to provide whatever first aid I could provide.
Informing senior doctors and coordinating with the laboratory staff to carry out tests is also my duty.
Maintaining daily files of all the patients and then creating a report of the emergency room activities for the day is my duty.
Feb 2008 to May 20135 Years & 3 MonthsHealthCare ClinicsMedical Support Assistant
Responsible for greeting patients and taking down their history. I was in charge of looking after the ptient's discomfort and providing easy solutions while waiting for the doctor. It was my duty to note down the vitals and prepare a file with the patient's brief history.
I was also responsible for getting the waiting area cleaned and supervised the administrative work. My main duty was to provide the patient with the best care and ensure that they are comfortable and attended.
2002 - 2006State CollegeBS AdministrationA good student with innate qualities. The course further enhanced my skills.
2000 - 2002Union HighHigh SchoolGood student with interpersonal skills and leadership qualities. I was a part of the school Girl's Guide which taught me a lot about fitness, care and first aid treatment.
LanguagesEnglish (US)Native or Bilingual ProficiencyItalianElementary ProficiencySpanishElementary Proficiency
- Customer Relations
- Medical Records
- File Maintenance
- Patient History
- Doctor's Appointment
- Scheduling Follow Ups
- Patient Support
- Tests and Checks
- Blood Pressure Check
- Temperature Check
Won Best Customer Support Award for 2012.
became administrative supervisor in the absence of operations manager.
Selected for emergency room medical support due to good service.
Attended training of three months before starting work at HealthCare Clinics.
The training was for learning use of medical equipment such as blood pressure monitor and manual meter. I also learnt the use of different computer software for retrieval of records and patient information.
The training also focused on quality customer service. It also taught us how to control cost of clinical operations and aim to improve the administrative systems.
Basics of American-native languages such as Italian and Spanish were also taught so we could communicate with patients of different ethnicity.