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Wilma Lawson Patient Service Representative 233, Harbor View Building, Sydney, Australia.
wima.rep@reddot.com
613342209816
www.reddot.com
Responsible, considerate and very helpful with all matters pertaining to health care and insurance policies, I have experience in financial analysis and planning different medical packages for consumers. I seek work in bigger medical clinic or hospital, where I can serve consumers and patients better and with better solutions. My work experience and insight of different policies can be helpful for consumers seeking assistance with medical care.
Professional Experience
Foster Clinics
Patient Services Representative
(Jun 2016 to Present) 3 Years & 5 Months

I look after all patients of the clinics with insurance. I am in charge of providing the best customer service and ensuring that all patients are attended properly.

I look after the records and reschedule appointmnts and follow-ups for regular patients. Sending reminders and keeping a check on all patients is my duty.

Australian Hospital
Patient Service Representative
(Feb 2013 to May 2016) 3 Years & 3 Months

Responsible for looking after all patients who are registered through the hospital's insurance scheme.

I was responsible for looking after the detail records, doctor appointment scheduling and creating an easy medical care plan for the patients of the hospital insurance.

I was also in charge of looking after all patients through phone calls. Answering their queries and creating simple and easy solutions was also my duty.

Sydney Health Center
Patient Service Representative
(Apr 2011 to Jan 2013) 1 Year & 9 Months

Responsible for helping all patients coming through the State Insurance Company. It was my duty to attend these patients and take down their details.

I was in charge of looking at special cases and filling details in the database. I was also looking after the scheduled appointments and ensuring that all patients are attended without waiting.

Technical Skills
  • Customer Relations
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  • Policy Information
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  • Medical Care
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  • Hospital Regulations
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  • Financial Risk Analysis
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  • Financial Solutions
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  • Business Plans
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  • Scheduling
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  • Doctor Appointments
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Personal Skills
Education
College of Social Sciences
Diploma Customer Service
(Sep 2009 to May 2010)
An exceptional student.
East Side School
GCE Advanced Level
(Feb 2007 to May 2009)
An excellent student.
Achievements
Best Customer Support
Awarded for best customer support to senior citizens. I was appreciated for assisting old people with care.
Personal
  • Nationality
    Australia
  • D.O.B
    1989/01/09
  • Marital Status
    Married
  • Driving License
    Yes
Languages
English (US)
Native or Bilingual Proficiency
Greek
Elementary Proficiency
Spanish
Elementary Proficiency
Activities & Interests