Quality Assurance Manager Resume Sample

• Developed and implemented systems and procedures relevant to Manufacturing, Operations, Warehousing, Retail & Medical Sales, Marketing, Procurement, Exports and R&D in align with Almarai Quality Systems, ISO 9001:2015, FSSC 22000, HACCP, CODEX and AIBI. • Managed more than fifty suppliers spanning across ME and EU for ingredients and packaging material, led supplier approval and qualification of ingredients and packaging materials as per Almarai Supplier Quality Management guidelines. • Managed stringent timeline of 3 months for negotiation with suppliers on specification agreement and sign-off of ingredients required for launch of new ready to drink infant formula products along with arrangement of trial samples for material qualification at site. • Act as Risk Management coordinator for Infant Nutrition Division and responsible for review and update of divisional risk register with all the stakeholders. • Work with Central Procurement Department (CPD) in development of new suppliers for ingredient and packaging materials and developed Supplier Risk Matrix to ascertain Supplier rating and audit frequency.

• Implemented Unilever specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements for beverages category, includes Unilever own site and one 3rd Party Manufacturing site. • Led category transformation from FSMS to FSSC 22000, and achieved first ever FSSC certification for UL site and co-packer. • Implemented Quality Control Pillar of WCM and drive product quality improvement projects using WCM methodology. Led global “Top 5 for Zero” challenge to achieve Zero foreign matter complaint and Zero product recalls target in 2015. • Worked jointly with UL Engineering team on Project Shift involving CAPEX of 12 Mn € which has the aim to replace obsolete technology of packing machines with core design compliant technology to improve product quality. Successfully delivered installation & commissioning of high speed line with mitigation of quality and food safety risk through Design HACCP and achieved 99% CRQS for critical on-pack defects. • Led Global Project Big Bang from PK which has aim to harmonize and align SAP QM usage across all manufacturing sites of Unilever. • Worked with R&D and Supply Planning under umbrella of Project Moonlander to Introduce PLM which will provide a digital workbench to manage formulations, packaging and processing design data from concept to final specification.

• Developed HACCP and sanitation plan for confectionary and powdered beverages plant as per Mondelez Global QPs. • Provided support to R&D in ongoing innovation/renovation projects for both chocolates and powdered beverage category. • Led Perk Quality Improvement project regarding wafer sogginess by studying gluten content in flour using DMAIC approach and reduced absolute consumer complaints to 66%.

• Manage QSE function for the development and effective implementation of QSE procedure as required by the Coca-Cola Company. Ensure that the product is fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations both at manufacturing plants and co- packers. • Responsible for managing all the internal and external certifications i.e. KORE Audit by TCCEC, QMS, EMS, OHSAS and FSSC 22000 along with compliance to all local regulations. • Responsible for managing overall GMP and food safety of the plant and co-packers and ensure syrup manufacturing, water treatment and waster water treatment plant operations as per KORE requirements. • Responsible for managing consumer and customer complaints along with implementation of corrective actions and drive all the quality, food safety, environment and safety KPIs for the plant. • Partner with Design and Development to drive all innovation and renovation projects in packaging capacity for CSD and juice category across Pakistan. • Responsible for development and coaching of QSE team consist of operators, technicians, engineers and supervisors.