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Muhammad Naveed Ulhassan Regional Operations Manager ***************************************************************************************
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An Experienced professional with a successful career of about 11+ years in banking Operations & Customer Services, business development, and administration, having capability to stand out within highly competitive environments where leadership skills are the keys to success. Ability to excel at interfacing with others at all levels to ensure organizational goals are attained. An effective manager with the skills necessary to recruit, trains, direct and motivate staff to its fullest potential.

Career Summary

Meezan Bank Limited
AVP / Regional Operations Manager (Bahawalpur Region)
(Feb 2015 to Present) 5 Years & 8 Months

Managing a team of 27 Operations Managers & 130 + BSO-Tellers/Operations of entire Bahawalpur Region ensuring a delivery of quality service to external and internal customers.

Ensuring implementation of Branch Operational Manual in accordance with strong control and compliance structure within the branches of the region.

Regular visits to the branches in order to ascertain the progress on day to day operational issues and bottlenecks.

Ensuring Branches achieve a minimum satisfactory rating in SBP Inspections/Internal & external Audits.

Ensuring that branch operational activities are carried out strictly in accordance with the laid down procedures/policies and SBP guidelines.

Ensuring strict adherence to policy for overnight Cash Holding Limits.

Review of system reports and controls on a regular basis, identifying bottlenecks and control weaknesses with a view to achieving accuracy by suggesting corrective actions to the Operations Managers.

Identifying and addressing the training needs of the branch service staff.

Active contribution towards development of Operations Manual, process re-engineering, standardization aligned with best industry practices and regulatory requirement.

Active management of staffing capacity, planning and recruitment. Subsequently lead, motivate, train and coach all Operational staff to ensure that their technical & core competencies are developed to full potential.

MCB Bank Limited
Branch Operations Manager (at different branches in Bahawalpur Region)
(Nov 2012 to Jan 2015) 2 Years & 2 Months

Managed and lead the branch service/operations unit effectively in order to ensure achievement of superior customer service culture and standards, while adhering to Banks Policies and guidelines.

Identifying and addressing the service quality gaps of the branch.

Expanded business development to increase client base by identifying customers flagged for cross sell.

Adhered to all policies, guidelines and service standards as prescribed by Head office.

Maintained close working relationship with Retail Business and Support teams, IT & Admin, Audit, Operations, Legal and other Business Units.

United Bank Limited
Customer Services & Operations Manager (at different branches in Sargodha Region)
(Sep 2006 to Oct 2012) 6 Years & 1 Month

Joined as a Commercial Banking Officer (CBO), a fast track to an outstanding career in the banking industry.

Ensured implementation of policies and procedures, compliance with SBP / Head Office instructions & prudential regulations, KYC & AML policy.

Managed Cash Cell Operations including feeding / lifting of cash from 10-spoke branches, maintenance of optimum cash level of the entire district and offloading the excess cash to National Bank / Sate Bank.

Monitored General Ledgers & Bankers Accounts, reconciliation preparation and timely submission.

Supervised Foreign Exchange operations, ATM Operations and reporting to H.O and regulators.

Managed Fix Assets of branch (up-keep, addition, deletion, auctions, repair & maintenance)

Handled WATAN Card Project, ensured smooth cash disbursement to FAPs via ATM and POS at bank counters, management of camp activities and timely settlement of O/A Expense entries through H.O.

Managed branch’s Administration & HR issues.

Worked closely with the Branch Manager to understand evolving service needs and address these in a proactive manner.

Professional Skills

  • Business Operations Management
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  • Financial Analysis
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  • Data Analysis
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  • SBP Prudential Regulations
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  • AML / CFT Regulations
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  • Strategic Planning & Leadership
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  • Management Information System (MIS)
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  • E-Commerce
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  • Team Management & Training
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  • Microsoft Office Suite
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  • CBS: UniBank, Symbols 8.5 & Temenos 24
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Personal Skills

Professional & Academic Qualification

Institute of Bankers Pakistan, Karachi
ISQ-Stage II
(Apr 2017 to Present)
Government College University, Lahore
MBA (Finance)
(Sep 2003 to Nov 2005)
University of the Punjab, Lahore
Bachelors in Commerce
(May 2000 to Dec 2002)

Professional Trainings / Courses

Regulatory
 AML & CFT Regulations  Foreign Exchange Operations & Reporting  Prudential Regulations for Corporate/ Commercial Banking
Internal Controls
 How to Improve Internal / Shariah Audit Rating  Financial Institutions Workshop  Islamic Banking an Introduction  Centralized Account Opening
Managerial
 Conducting Domestic Inquiry  Customer Care Clinic (3C)  Customer Service Manager Program  Commercial Banking Officer Program

Personal Information

  • Nationality
    Pakistan
  • D.O.B
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  • Marital Status
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  • Driving License
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Languages

English (UK)
Native or Bilingual Proficiency
Urdu
Native or Bilingual Proficiency
Punjabi (PK)
Native or Bilingual Proficiency

Activities & Interests