- 11 Years & 6 Months
Jun 2010 to PresentAmerican BoltService technician
Responsible for attending calls and taking details of the customer requests. I then visit the site or ask customers to bring their appliances to us.
All appliances are first checked for safety and then the defect is identified. I personally assess the work that has to be done and then inform the customer. I start the repair, replacement or service work only after the customer gives consent.
All kinds of appliances are dealt with and I have never missed a deadline in the seven years of work with Bolt.
Feb 2004 to May 20106 Years & 3 MonthsGood Home AppliancesService Technician Assistant
I learnt a lot from this job as the home appliances shop dealt with all kinds of electronic equipment. I was in charge of following the jobs assigned to me by the chief technicians.
I repaired, replaced and serviced appliances of clients. Good customer service and a timely job was the priority of the shop.
I often visited offices and homes for service and repair. The appliances brought to the shop were also to be fixed and repaired upon instructions.
LanguagesEnglish (US)Native or Bilingual Proficiency
- Customer Relations
- Electronic Repair
- Technical testing
- Replacing Parts
- Team Work
Salary increase during the years at Good Home Appliances. I was given three raises and was also offered a higher designation.
I received bonus rewards for good and efficient service in 2011.
Attended course to study electrical appliances during bachelors.
It was a long course that taught me a lot and also increased my interest in the subject.