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lizhurley@email.com
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Elizabeth Hurley Shift Manager
Possessing innate leadership quality and zeal to excel. I have experience of shift management at bars and restaurants. It has taught me a lot about customer service and supervision. I have always ensured that quality work is delivered. I wish to continue management work at more established and busy service points. I am sure that I can contribute to the growth of business.

Work Experience

  • 5 Years & 4 Months

    Jun 2015 to Present

    Moonlight Bar
    Shift Manager

    I look over the staff members during the shift and ensure that all customers are satisfied and happy.

    I also interact with customers and take feedback. This makes them feel involved and happy. I look after the stock inventory and place orders to suppliers accordingly.

  • Sep 2013 to May 2015

    1 Year & 8 Months
    Warranty Stores
    Shift Manager

    Responsible for managing the shift work efficiently and ensuring that a minimum number of employees carry out the store work. For this purpose, I re-allocated the duties and this resulted in increase of 42% sales over the same quarter of previous year.

    I was also responsible for excellent customer service and registering complains. If there were any irate customers, it was my duty to calm them and ensure that they leave the store satisfied.

  • 1 Year & 8 Months

    Dec 2011 to Aug 2013

    The Kitchenette Restaurant
    Shift Manager

    Responsible for conducting daily rounds and managing placement of stock in the kitchen.

    It was my duty to ensure that all the products used are fresh and all the customers are served efficiently.

    I was in charge of supervising employee work and ensuring that all the restaurant work was done efficiently, while delivering best customer service. My supervision and swift working led to an increase in sales.

Education

  • 2007 - 2011

    British University
    Bachelors Business Administration
    Excellent student.
  • 2003 - 2007

    Winston Secondary
    GCE Advanced level
    Grade A, subjects: Business Studies, Accounts.

  • Languages

    English (UK)
    Native or Bilingual Proficiency
    French
    Professional Working Proficiency
    Spanish
    Elementary Proficiency
  • Technical Skills

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    • Customer Relations
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    • Supervision
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    • Leadership
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    • Strategy Development
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    • Team Work
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    • Efficient Service
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    • Innovation
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    • Sales Progress
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    • Report Writing
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    • Work Summary
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  • Achievements

    Reached target of $4m sales by effective leadership.

    Led team to give better customer service, which led to an improvement in sales.

    Distributed official responsibilities among shift employees to improve work force.

  • Special Courses

    Studied languages in order to communicate better.

    Worked with analytical team to understand the daily operations and job of every employee. It was a lengthy process to understand the office operations and understand what a shift manager had to do.

Activities & Interests

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