- 5 Years & 7 Months
Jun 2015 to PresentMoonlight BarShift Manager
I look over the staff members during the shift and ensure that all customers are satisfied and happy.
I also interact with customers and take feedback. This makes them feel involved and happy. I look after the stock inventory and place orders to suppliers accordingly.
Sep 2013 to May 20151 Year & 8 MonthsWarranty StoresShift Manager
Responsible for managing the shift work efficiently and ensuring that a minimum number of employees carry out the store work. For this purpose, I re-allocated the duties and this resulted in increase of 42% sales over the same quarter of previous year.
I was also responsible for excellent customer service and registering complains. If there were any irate customers, it was my duty to calm them and ensure that they leave the store satisfied.
- 1 Year & 8 Months
Dec 2011 to Aug 2013The Kitchenette RestaurantShift Manager
Responsible for conducting daily rounds and managing placement of stock in the kitchen.
It was my duty to ensure that all the products used are fresh and all the customers are served efficiently.
I was in charge of supervising employee work and ensuring that all the restaurant work was done efficiently, while delivering best customer service. My supervision and swift working led to an increase in sales.
LanguagesEnglish (UK)Native or Bilingual ProficiencyFrenchProfessional Working ProficiencySpanishElementary Proficiency
- Customer Relations
- Strategy Development
- Team Work
- Efficient Service
- Sales Progress
- Report Writing
- Work Summary
Reached target of $4m sales by effective leadership.
Led team to give better customer service, which led to an improvement in sales.
Distributed official responsibilities among shift employees to improve work force.
Studied languages in order to communicate better.
Worked with analytical team to understand the daily operations and job of every employee. It was a lengthy process to understand the office operations and understand what a shift manager had to do.