Recruited, hired and terminated spa therapists as well as supervised and trained a staff of twelve.
Maintained Equinox standards of excellence, interfacing with guests, club members and staff.
Upheld the ambience and appearance of multiple spa and treatment rooms. Performed full range of facial and body treatments as primary aesthetician.
Managed a staff of 48 which consisted of Massage Therapists, Spa Attendants, Supervisors and Certified Lifeguards. Hiring/Termination
Enhanced Spa menu to maximize sales to turn Spa that operated in Red only as amenity to operate and show year over year profit.
Collaborated with Marketing Team to seek opportunities to increase sales Enforced internal policies and procedures to ensure safety of guests and employees
Initiated and maintained top of industry hospitality and spa service standards through protocol, on-site education, troubleshooting, resolution, and support to both internal and external guests
Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction
Trained newly hired reception and booking staff on all spa software necessary to perform daily functions
- Managing spa and resort operations
- Profound knowledge of spa products
- Extensive knowledge of spa therapies
- Ability to track spa activities
- Ability to motivate employees
- Solid conflict resolution skills
- Exceptional people skills
- Problem solving Skills
- Use of MS Office applications
- Market Updates
- Data Analysis
- NationalityUnited Kingdom
- D.O.B8th January
- Marital StatusMarried