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Amicable and helpful towards customers seeking answers to queries. I have been in the customer care business for more than a decade and so far, I have helped millions of people in a friendly manner, which makes them come back to me. I have developed good relations with customers on the basis of services and friendly attitude. I wish to work as a customer service agent to make the lives of customers easier, even if it is in a small way.
Work Experience
Food Service Customer Care
Customer Service Agent
(Apr 2009 to Present)
16 Years & 1 Month
• Responsible for dealing with customers who walk in the food catering department. I answer all kinds of queries and questions.
• Also responsible for dealing with irate customers who look for different food items and have complains.
• I empathetically help them register complains and offer refunds and exchanges.
Aviation Department
Airline Customer Service Agent
(Jan 2000 to Mar 2009)
9 Years & 2 Months
• Responsible for greeting all customers and assisting them in the best possible way.
• Dealing patiently with passengers and answering their queries is also a part of my job.
• Helping passengers with check-ins is also my duty. I take care of the physically impaired passengers and assist them in boarding the aircraft.
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