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Pleasant and helpful guest relation officer at a private guest house. I have been working as a relation officer at hotels as well. This has given me a good understanding of customer relations and service. I wish to work for a five star hotel as a front desk person. I know I have the skill and experience to handle all kinds of guests and visitors. I have provided quality services to guests and therefore can face all kinds of challenges.
Work Experience
Stone House Guest House
Guest Relations Officer
(Feb 2012 to Present)
13 Years & 3 Months
• I take care of the reception area in terms of renovation, designing and basic cleaning. I supervise the staff and also handle all telephonic communication with the staff and workers.
• I am in charge of helping guests with any kind of help they need with the rooms, concierge service and housekeeping.
• I ensure a clean, safe and pleasant environment for them. I help them with reservations, appointment scheduling and visitors.
The Mountain View Hotel
Guest Relations Officer
(Apr 2009 to Jan 2012)
2 Years & 9 Months
• I worked at the hotel for three years almost and handled all kinds of front desk works.
• I greeted guests and helped with all the basic things that they asked.
• Many guests required help with the area and locations of different sites. I assited them with their plans and reservations as well. Within the hotel, I ensured a good and comfortable stay for all guests.
Meadowland Inn
Guest Assistant
(Dec 2006 to Mar 2009)
2 Years & 3 Months
• I was responsible for greeting guests and helping them in the whole procedure of checking in and carrying luggage to the room.
• I also helped the guest with room service problems or any knowledge they required about the area.
• I handled all phone calls and work related to maintenance.
Education
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