CV Picture
Richard Stevens 911 Operator
0014709253867
Alert, quick and extremely diligent in gathering details within a short time. I have been a 911 emergency operator for several years and it has given me the ability to make quick judgement and act efficiently. I wish to work as an effective operator for the service and provide a safer and quick solution to people facing all kinds of emergencies.

Professional Experience

911 Emergency Center Downtown
911 Operator
(Apr 2000 to Present) 20 Years & 6 Months

I am responsible for attending calls and simultaneousy filling out the information form.

I try to calm down the caller while I gather as much information as possible.

We are instructed to gather all information within 2 minutes and I am quite efficient with that.

It is my duty to immediately send form to all concerned departments and make calls as well.

I am responsible for following up the cases registered.

It is my duty to update the daily calls data in the database and also report the conclusion or update of each call attended.

I make sure that the caller can trust the service and feels safe in telling all details.

Technical Skills

  • Attending Phone Calls
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  • Filling Forms
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  • Multitasking
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  • Detailed Listener
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  • Fast Typing Skills
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  • Fast Thinking
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  • Responsive
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  • Alert and Attentive
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  • Intimation to Departments Concerned
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  • Follow Ups
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  • Form Entries in Databse
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  • Knowledge of Basic Laws
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Personal Skills

Education

Christ Church School
High School Diploma
(Aug 1993 to May 1995)
An average student.

Trainings

Languages
Learnt Italian and Spanish to address these language speaking callers and helping them effectively.
Computer Program
Was trained to handle the computer software at the emergency center. I filled out forms and heard calls in order to improve multitasking skill and be able to pick detail of all that the caller was saying.
Tactical and Critical Thinking
Was given lessons to improve thinking and work proactively.

Personal

  • Nationality
    United States
  • D.O.B
    1977/03/16
  • Marital Status
    Single
  • Driving License
    Yes

Languages

English (US)
Native or Bilingual Proficiency
Italian
Professional Working Proficiency
Spanish
Professional Working Proficiency

Activities & Interests