I am responsible for attending calls and simultaneousy filling out the information form.
I try to calm down the caller while I gather as much information as possible.
We are instructed to gather all information within 2 minutes and I am quite efficient with that.
It is my duty to immediately send form to all concerned departments and make calls as well.
I am responsible for following up the cases registered.
It is my duty to update the daily calls data in the database and also report the conclusion or update of each call attended.
I make sure that the caller can trust the service and feels safe in telling all details.
- Attending Phone Calls
- Filling Forms
- Detailed Listener
- Fast Typing Skills
- Fast Thinking
- Alert and Attentive
- Intimation to Departments Concerned
- Follow Ups
- Form Entries in Databse
- Knowledge of Basic Laws
- NationalityUnited States
- Marital StatusSingle
Activities & Interests