Realtime CV Logo
The following Technical Support Engineer sample resume is created using Creative Resume Builder. Click the button below to make your resume in this design.
CV Picture

Freddy Cascante Zúñiga San Francisco, Heredia. Costa Rica

****************
*********************
  • Nationality
    Costa Rica
  • D.O.B
    **********
  • Marital Status
    ******
  • Driving License
    **
  • Relocation
    Yes
  • Available for Freelance
    Yes

Work Experience

Citrix Systems Inc

Technical Support Engineer (Sep 2016 - Present)

• Provide remote technical support to users via phone, chat or email

• Provide support on Citrix Products as XenApp and XenDesktop

Hewlett-Packard Enterprise

Network Engineer Level 2 (Jun 2016 - Sep 2016)

• Provide L2 support to HPE´s Helion [Private Cloud Service of HPE] network

• Perform, from basic to complex, troubleshooting in networking devices.

• Interaction with Cisco, F5, Checkpoint, and H3C devices.

DHL Customer Support

Service Desk Analyst (Dec 2015 - May 2016)

• Provide L1 support to internal users via telephone, chat or email.

• Troubleshoot Microsoft applications such as MS Office, Lync, Windows, etc...

DHL Customer Support

Associate Service Desk Analyst (Oct 2015 - Dec 2015)

• High School Internship

Education / Certification

Cenfotec University

Telematics (Jan 2016 - Present)

Fundacion Omar Dengo (FOD)

Cisco CCNP Routing & Switching (Jan 2016 - Dec 2016)

Colegio Tecnico Profesional de Heredia (CTPH)

Mid-Level Technical degree in Networking and bachelor's (Jan 2013 - Dec 2015)

Professional Skills

Basic Average Expert
  • • Networking
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Troubleshooting
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Leadership
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Analythical Reasoning
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Customer Advocate
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Team Work
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Communication
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Management Skills
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Cisco Devices
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Citrix Products (XenApp/XenDesktop)
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Network Security
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Information Systems Auditing
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg
  • • Public Speaking
    • 1dsfsdgsdg
    • 2dsfsdgsdg
    • 3dsfsdgsdg
    • 4dsfsdgsdg
    • 5dsfsdgsdg
    • 6dsfsdgsdg
    • 7dsfsdgsdg

Personal Skills

  • Cooperative 97%
  • Proactive 94%
  • Creative 95%

Industry Certifications

  • - Cisco CCNA Routing & Switching
  • - Cisco CCNP Routing & Switching
  • - (ISC)2 SSCP *Pending certification exam

Activities & Interests

***************************************************

Realtimecv.com

#3aab6f

MTAxMDM=