CV Picture
Laura Bassington Branch Manager
0019086733215
laurabassington@hotmail.com
Dedicated branch manager with good communication and supervisory skills. I have the experience and skill that has made me a good leader. I believe I am capable of making a difference in the profits of any business. I wish to work in an established organization so that I can prove my worth while adding positively to the company's profile.

Work Experience


Robinson Specials
Branch Manager (Jun 2016 to Present) 4 Years & 4 Months
• Responsiblw for a rise in profits due to addition of more flavors and a special introduction of gelato. • I am responsible for approval of expenses and hiring staff for service and kitchen management. • I am also responsible for supervising the operations and ensuring that all kitchen and service staff works properly and customers are satisfied.
Roger Yogurt
Branch Manager (Feb 2013 to May 2016) 3 Years & 3 Months
• Responsible for improving service and adding more flavor options. This resulted in good profit yield. • I was responsible for reducing the workforce while maximizing work output. • I also maintained a budget for the day to day operations and this also added to the increase in profits.
Replenish Spa
Branch Manager (Apr 2011 to Jan 2013) 1 Year & 9 Months
• Responsible for increase in profits by a whopping 68%. It was due to better customer service and more hygienic environment • I supervised the service and cleaning teams and ensured a good atmosphere for the customers. • The training work was also part of my responsibilities. I led the customer service as a priority and it resulted in an increase in regular customers.
Elite Spa
Branch Manager (Jan 2008 to Mar 2011) 3 Years & 2 Months
• Responsible for handling the expenses and drafting a budget for the day to day operations. • I was also responsible for training the staff so that best customer service is offered. • I looked after the cleaning staff and management of the workers. All branch operations were run smoothly due to good governance and supervision. • I renovated the reception and rooms to add value t our services. It brought about an increase in profits.

Education


Churchill College
BS (Business Management)(2003 - 2007) 
Excellent student.
Churchill High
High School(2001 - 2003) 
Excellent Student.

Achievements


Best Management Award
Awarded for increase in the quarterly profits. I contributed to an increase of 60% over the profits of previous year.
Good Team Building Award
Awarded for building a good team at Roger Yogurt and training them to deliver the best customer service while focusing on company growth.

Technical Skills

  • Customer Relations
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  • Leadership
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  • Communication
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  • Supervision
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  • Team Work
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  • Motivation
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  • Exemplary Conduct
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  • Sales and Marketing
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  • Innovation
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  • Business Awareness
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  • Market Research
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  • Data Analysis
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Personal Skills

Devoted

Responsible

Communicative

Productive

Results-oriented

LANGUAGES

English (US)
Native or Bilingual Proficiency
Italian
Elementary Proficiency

PERSONAL

Nationality
United States
Date of Birth
1981/10/13
Marital Status
Married
Driving License
Yes

Projects

- Renovated the Spa branch office and cleaned the reception area.
- Also added some extra features like a tea and coffee bar for people in the waiting area.
- These small changes brought about a big difference in the quarterly profits.