CV Picture
John Mendes Application Support Analyst
447452345678
mendes_j@email.com
871 522 1156
www.mendes.j.com
Technology and application have attracted me since I was a little kid. Experience of almost 3 years in the industry make me a hardworking candidate with a good knowledge of the practical knowledge of my field. I have worked with two major companies, both of which have taught me a lot and I intend to continue growing my learning curve.

Work Experience


Trademark Industries
Support Analyst (Jan 2010 to Dec 2013) 3 Years & 11 Months
• Technical support to customers • Hardware and software management • Computer programming • Documentation preparation
Logitech Co
Application support analyst (Mar 2014 to Dec 2016) 2 Years & 9 Months
• Logged and recorded support tickets • Resolving complex issues through production and new releases of the product • Consumer complaints analysis to identify new issues • Developing new processes and SOPs for the company
SAP Industries
Application Support Analyst (Jan 2017 to Present) 2 Years & 10 Months
• Documentation drafting and finalization • Creating SOPs for companies • Leading the new release team • Training Interns for Support Analyst

Education


Gurutrax School of Technology
Bachelors of Science - BSc Information Technology(2007 - 2010) 
London School of IT
Diploma - Software Engineering(2010 - 2010) 
QueenMary IT college
Diploma - Information Management and Documentation(2012 - 2012) 

Softwares


Microsoft Office
Document scheduling and drafting
SPSS
Data Analysis and categorization of customer complaints
SAP

Technical Skills

  • Technical support
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  • Training new talent
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  • Customer support documentation
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  • Microsoft Office
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  • Analytical analysis
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  • Software management
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  • Electrical repairs
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  • Software repairs
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  • Data Analysis
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  • Computer programming
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Personal Skills

Devoted

Goal Oriented

Innovative

Punctual

Self-Starter

Hard Worker

LANGUAGES

English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency

PERSONAL

Nationality
United Kingdom
Date of Birth
1980/07/05
Marital Status
Married
Driving License
Yes
Skype
analyst_892

Freelance Work

- Working for various companies as Support Analyst Consultant
- Short term projects (1-3 months)
- SOP drafting and process education