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Karan Kumar IT support engineer
447740982747
karan@email.com
881 245 0926
www.worldchamp.com
A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for a ambitious and expanding company

Work Experience


IT Consultancy Firm
IT SUPPORT ENGINEER (Jun 2013 to Present) 7 Years & 4 Months
• Responsible for networking, design, installation and maintenance services. • Supporting users and network administrators over the telephone and by email. • Maintain the companies network infrastructure. Networking and providing support for Windows, Macintosh and Linux issues. • Management of the daily data backup and retrieval scheme.
ITT Goulds Pumps
EMEA IT Support Enginee (Jul 2008 to May 2012) 3 Years & 10 Months
• Ensure computer hardware is safe & complies with health and safety legislation. • Applying patches in accordance with company procedures. • Assistance with training of staff and compiling procedural documentation
IBEX Global
IT Support Engineer (Apr 2009 to Jan 2011) 1 Year & 9 Months
• Web Developer, Logo Designer, 3d and vector Graphics, • Taking training sessions of new employees.Taking training sessions of new employees.
British Petroleum
IT engineer Intern (Jan 2000 to Apr 2000) 3 Months
• Visit to client sites to help with installation, deployment, and troubleshooting. • Repairing and maintaining TCP/IP networking and hardware. • Installing the software, operating systems and server operating systems.

Education


Massachusetts Institute of Technology,MIT
MS (Robotics)(2000 - 2002) 
Cambridge University
BS (Computer Science)(1995 - 1999) 
St.Patrick's College
GCE Advanced Level(1990 - 1995) 

Featured Projects


CERTIFICATION
Microsoft Certified, Desktop Support, Technician (MCDST), Cisco Certified Network Associate
PERSONAL SKILLS
Problem solving, Commitment to outcomes, Highly analytical, Helpful attitude.
EXPERTIES
Networking – Switches / Routers / Firewalls ,SQL , 1st/2nd line issues , Infrastructure support , Server support ,Microsoft technologies ,Remote support tools

Technical Skills

  • Customer Relations
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  • Social Media Marketing
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  • Email Marketing
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  • Lead Generation
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  • Sales Management
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  • Market Research
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  • software engineering
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  • internet engineering
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  • computer software development
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  • computer networking
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  • computer hardware
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Personal Skills

Devoted

Goal Oriented

Innovative

Punctual

Self-Starter

Hard Worker

LANGUAGES

Urdu
Native or Bilingual Proficiency
English (UK)
Professional Working Proficiency
German
Elementary Proficiency

PERSONAL

Nationality
Pakistan
Date of Birth
1976/01/01
Marital Status
Married
Driving License
Yes
Skype
kkumar

Achivements

- Won top graphic designer award in 2004
- Illustrator award in 2006
- Recognized for Best Service Provider of the month in June 2013