CV Picture
Raphel Juke IT Support Executive
337483748334
raphel@email.com
394 304 2203
www.raphel.com
Responsible Technical Support Executive who is an expert at using metrics to improve associate performance. Adept at developing efficient metrics guidelines training technical support associates and improving technical support performance based on input from other company managers. Specializes in consumer electronic and software technical support.

Work Experience


Vien Diesel Private Limited
IT Support Executive (Jun 2015 to Present) 5 Years & 4 Months
• Build and maintain successful relationships with service providers, dealers, and consumers. • Assist management with scheduling, service protocol improvements, and quality assurance. • Processed inbound and outbound technical support calls at a 20% faster rate than team average.
Mackinsons Private Limited
IT Support Executive (Feb 2013 to May 2015) 2 Years & 3 Months
• Referred difficult issues to upper management while maintaining positive rapport with customer. • Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions. • Worked with other executives to find ways to enhance and improve technical support’s impact on the rest of the company.
Play House Technologies Private Limited
IT Support Officer (Apr 2011 to Jan 2013) 1 Year & 9 Months
• Assisted in developing company policies towards internal support and support metrics. • Responsible for creating and managing the budget for the technical support department. • Worked with other executives to find ways to enhance and improve technical support’s impact on the rest of the company.

Qualification


University of Glory
Masters in Computer Sciences(2009 - 2011) 
University of Glory
Bachelors in Computer Sciences(2006 - 2009) 
Snow College
High School(2004 - 2006) 

Achievements


Certifications
Certified technical expert in several software operating system platforms
Problem Solver and Decision Maker
Responsible executive who solves problems and takes share of the blame for failures
Proactive Approach
Believes in being proactive to solve company issues

Technical Skills

  • Hardware assembling
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  • trouble shooting
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  • Windows 98
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  • Xp
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  • Vista
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  • Window server 2003
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  • Windows7
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  • Word Processing and Documentation
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  • Ms- Word and Excel
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  • Slide Presentation and Graphics
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  • Ms- PowerPoint
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  • C#, java(Core),SQL Server
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Personal Skills

Devoted

Goal Oriented

Innovative

Adaptable

Adaptable

LANGUAGES

Russian
Native or Bilingual Proficiency
French
Limited Working Proficiency
Spanish
Limited Working Proficiency

PERSONAL

Nationality
Russia
Date of Birth
1981/10/09
Marital Status
Single
Driving License
Yes
Skype
raphel@skype.com

Strengths

- Hardworker
- Attention to details
- Computer Competencies