- 10 Years & 3 Months
Jun 2013 to PresentNovelty Computers Ltd.Desktop Support Executive
Managing the repair, maintenance and installation of desktops, laptops and unit computers and printers. All electronic and technical equipment is maintained and kept in working condition by my team.
I am also responsible for leading the team to reach their targets of installation or repair work within the given period.
Oct 2007 to May 20135 Years & 7 MonthsSystems Tech Ltd.Desktop Support Assistant
Responsible for recommending installation of programs on computers according to the need of the end user.
I was responsible for looking over the maintenance, repair as well as upgradation of existing systems. I led a team of desktop support associates to see that all computer systems in the offie were working fully and providing fast and useful applications to users.
- 4 Years & 11 Months
Sep 2002 to Aug 2007Global Communications Ltd.Desktop Associate
Responsible for carrying out the task given by the desktop support executive. Looking over the maintenance and system set up was my duty.
I was responsible for weekly checks and security network. I used to keep an eye on the security checks and usage of each end user to ensure that the system worked fast and reliably.
LanguagesEnglish (UK)Native or Bilingual ProficiencyGermanElementary Proficiency
- Customer Relations
- Repair and Update
- Desktop Customization
- Applications Support
- Time Management
- Regular Observation
- Security and Checks
Trained my own team of technical staff to deliver the work within a given amount of time.
Won the Leader of Technology Award at Novelty Computers.
Became an executive after ten years of service.
Won a singing competition and used the prize money to set up my own computer repair works.
Read books and learned more about computer languages and desktop mechanisms.