- 10 Years & 3 Months
Jun 2013 to PresentRed Rock Gardens Funeral HomeFuneral Director
Consulted with the families of the deceased regarding the final arrangements of the deceased, the nature of the funeral service, the disposition of the remains, funeral costs and prepared obituaries.
Answered death calls and arranged for the transfer of the deceased from the place of death to the funeral home.
Feb 2011 to May 20132 Years & 3 MonthsGreen Hills Funeral HomeFuneral Director
Consistently ranked in the Top 10% for Customer Service Satisfaction (JD Powers) and by SCI for exceeding higher than average sales and profitability per location
Cultivated strong business relationships with a diverse spectrum of cultures, religions and ethnicity and established a large referral network within the community
2007 - 2009Oxford UniversityMBAThe activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
2003 - 2007London Science SchoolBachelors of ScienceBiology is the natural science that involves the study of life and living organisms, including their physical and chemical structure, function, development and evolution. Modern biology is a vast field, composed of many branches.
LanguagesEnglish (UK)Native or Bilingual ProficiencyFrenchProfessional Working ProficiencySpanishElementary Proficiency
- Customer Relations
- Coffin management
- Strategy Development
- Business Plans
Licensed Funeral Director State of California
Prepared legal documents and death certificates, as well as discussed and negotiated pre-arranged funerals with clients.
Assisted families in working with Insurance companies to receive death benefits.