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Tony Jarvis Customer Service Executive 19 Sunrise Street, Santa Clara, CA.
tonyjarvis@hotmail.com
0012987334811
www.example.com
Customer service specialist with experience in attending calls of customers and answering questions with patience and information. I am hard working and do not avoid long shift hours. All products that have to be sold or ordered are known to me and now I feel as if my customer service skills require a bigger workplace and wider range of products to introduce to customers.
Professional Experience
Serene Spa and Cosmetic Clinic
Customer Service Executive
(Feb 2011 to Present) 9 Years & 8 Months

Responsible for dealing with customers amicably and answering their queries regarding services and timings of the clinic and spa. I am also in charge of selling spa cosmetics to customers over the phone.

I was responsible for booking appointments and looking after customer specifications at the spa.

Toys R Us Helpline
Customer Service Executive
(Apr 2000 to Jan 2011) 10 Years & 9 Months

Worked for more than a decade and earned a place in the call center as one of the most dedicated and polished CSE.

I was responsible for taking calls of customers and answering several questions about different products. Taking orders

I was responsible for calming down irate callers and it was a skill that made many other CSEs transfer calls to me so I deal with such callers.

Technical Skills
  • Customer Relations
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  • Knowledgeable
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  • Product Knowledge
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  • Telephone Equipment Usage
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  • Complain Forms
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  • Stress Management
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  • Call Handling
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  • Communication
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Personal Skills
Education
State College
Diploma Customer Service
(Aug 1997 to Mar 1998)
Learned customer care and management of call centers.
Santa CLara High
High School Degree
(Feb 1995 to Jan 1997)
A good student.
Achievements
Best SCE
I was awarded the best CSE for 2012. It was attributed to largest number of calls received with 5-star feedback.
Shift In Charge
I was made shift in charge for four days. It was due to my good customer service and excellent performance.
Personal
  • Nationality
    United States
  • D.O.B
    1979/01/02
  • Marital Status
    Married
  • Driving License
    Yes
Languages
English (US)
Native or Bilingual Proficiency
French
Elementary Proficiency
Activities & Interests