CV Picture
Patrick Hoe Customer Service Manager
4937493028392
patrick@email.com
982 392 3929
www.patrick.com
Dedicated customer service manager with extensive experience in “big box” retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Professional Summary


Creative Chaos Private Limited
Customer Service Manager (Jun 2015 to Present) 5 Years & 4 Months
• recruit, train and supervise 50+ customer service reps and cashiers. • Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. • Manage front-end operations to ensure friendly and efficient transactions at checkout.
The Next Big Thing
Customer Service Manager (Feb 2013 to May 2015) 2 Years & 3 Months
• Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers. • Solved all major customer problems/queries that subordinates were not able to solve earlier. • Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
Creative Chaos Private Limited
Assistant Manager Customer Service (Apr 2011 to Jan 2013) 1 Year & 9 Months
• Assisted and advised customers regarding usage and benefits of organization’s products and/or services. • Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services. • Created and maintained tailor-made customer care training program.

QUALIFICATION


Keller School of Business
Masters in Marketing(2009 - 2011) 
Keller School of Business
Bachelors in Business Administration(2008 - 2011) 
Cams College
High School(2005 - 2007) 

Achievements and Initiatives


Customer Retention Program
Exceed targeted results in customer retention,
New Quality Control Program
Designed quality control program and implement standards
Problem Solver
Assisted the department involved and top level management in solving severe issues

Technical Skills

  • Customer Service Management
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  • Customer Satisfaction
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  • Teambuilding
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  • Complaint Resolution
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  • Front-End Supervision
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  • Cost-Reduction Strategies
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  • Retail Operations Management
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  • Sales & Margin Improvement
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  • Order Fulfillment
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  • Training
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  • Active listening.
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  • mentoring
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Personal Skills

Balanced

Enthusiastic

Independent

Creative

Adaptable

LANGUAGES

English (UK)
Professional Working Proficiency
French
Full Working Proficiency
Spanish
Limited Working Proficiency

PERSONAL

Nationality
Solomon Islands
Date of Birth
1978/04/09
Marital Status
Married
Driving License
Yes
Skype
patrick@skype.com

Strengths

- Able to do work independently.
- Excellent in English communication.
- Dedicated