CV Picture
Natasha Merchant Call Center Supervisor
03332703667
nat_chant@email.com
02135679876
www.example.com
Looking for a Call Center Supervisor job to manage day-to-day operations of the call center and ensure customer satisfaction.

Work Experience


Colgate Pamolive
Call Center supervisor (Jun 2015 to Present) 4 Years & 5 Months
• Planning, reviewing, and implementing strategic processes for good customer experience • Delivering excellent customer services and improving business for the company • Monitoring behavior of employees and training them on dealing with irate customers
PTCL
Call Center Supervisor (Feb 2011 to May 2013) 2 Years & 3 Months
• Resolving issues related to product delivery,ingredients inquiry, interests, and late payment • Monitoring performance of team members and supervising daily activities • Organized and directed daily activities of the call center

Education


XY University
Bachelor Degree in Arts(2011 - 2014) 
XY University
Diploma in Communication Skills(2005 - 2007) 

Certifications


IELTS
GMAT
CAT

Technical Skills

  • Customer Relations
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  • Trainers
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  • Sales Management
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  • Market Research
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  • Data Analysis
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Personal Skills

Devoted

Goal Oriented

Innovative

Communicative

Adaptable

LANGUAGES

English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency

PERSONAL

Nationality
Pakistan
Date of Birth
1990/01/01
Marital Status
Married
Driving License
Yes
Skype
natasha@skype.com

Strengths

- Hardworker
- Positive Thinker
- Dedicated