Natasha Merchant Call Center Supervisor
03332703667 
nat_chant@email.com 
02135679876 
www.example.com Looking for a Call Center Supervisor job to manage day-to-day operations of the call center and ensure customer satisfaction.
Work Experience
Colgate Pamolive
Call Center supervisor (Jun 2015 to Present) 8 Years & 10 Months
• Planning, reviewing, and implementing strategic processes for good customer experience • Delivering excellent customer services and improving business for the company • Monitoring behavior of employees and training them on dealing with irate customers
PTCL
Call Center Supervisor (Feb 2011 to May 2013) 2 Years & 3 Months
• Resolving issues related to product delivery,ingredients inquiry, interests, and late payment • Monitoring performance of team members and supervising daily activities • Organized and directed daily activities of the call center
Education
XY University
Bachelor Degree in Arts(2011 - 2014)
XY University
Diploma in Communication Skills(2005 - 2007)
Certifications
IELTS
GMAT
CAT
-
Meet People -
Cycling -
Pool -
Gardening -
Horse Riding -
Relaxing
Technical Skills
- Customer Relations
- Trainers
- Sales Management
- Market Research
- Data Analysis
Personal Skills
Devoted
Goal Oriented
Innovative
Communicative
Adaptable
LANGUAGES
English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency
PERSONAL
Nationality
Pakistan
Date of Birth
1990/01/01
Marital Status
Married
Driving License
Yes
Skype
natasha@skype.com
Strengths
- Hardworker
- Positive Thinker
- Dedicated