Call Center Customer Care Representative (CSR) Resume Sample

Priya Desai

Call Center Customer Care Representative (CSR)

88, Gandhi Housing, New Delhi, India.

priyadesai109@rediffmail.com

Phone

913440896827

Experienced Customer Service Representative of a renowned call center working towards a happier customer base for a long time. I work with dedication and each call that I attend is to ensure that someone is served in an amiable way. I carry out my office duties with care and am always working to improve my work and raise the bar. I wish to be able to help customers and be remembered for good service.

Professional Experience

Global Call Center

CSR

(Jun 2013 to Present) 10 Years & 10 Months

I attend customer calls and am often given charge of irate callers.

I listen to their problems carefully while filling in the information logs. I also ensure that the best possible solution is provided within the shortest period of time.

I am also in charge of scheduling home calls and technician visits so that the customers do not feel unattended and their problems are looked into in the least amount of time. I ensure that every caller feels satisfied and comfortable with the service.

Methods International

CSR

(Feb 2008 to May 2013) 5 Years & 3 Months

I was responsible for answering customer calls and providing solutions to them regarding the products.

It was also my duty to ensure that the caller remained calm due to good service and explained the matter fully while I filled the information forms.

I was also responsible for being concerned and providing best solutions. In case a query was not related to my work, I forwarded the call to the related technician/complain officer.

Media Tech

CSR

(Apr 2005 to Jan 2009) 3 Years & 9 Months

I was trained according to the call center rules and work operations.

It was my responsibility to answer calls and provide solutions to customers.

I was also in charge of noting complains and refering to technical departments in case the query was advanced and beyond the scope of my position.

Technical Skills

Customer Relations
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Communication
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Patience
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Pleasant
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Product Information
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Answering Queries
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Finding Solutions
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Listening Skills
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Stress Management
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Multi tasking
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Gathering Customer Information
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.
Data Analysis
- 1.
- 2.
- 3.
- 4.
- 5.
- 6.
- 7.
- 8.

Personal Skills

Education

Jeet College

Bachelors-Arts

(Sep 2000 to May 2004)

Good student with above average marks.

Gulshan School

Matriculation Exams

(Feb 1998 to Apr 2000)

Scored good marks and first division.

Training

Spoken English

I was trained at the American Center to adopt American English accent and work on my speaking skills. It was a three-month course with oral exam after which I was given a certificate.

Call Center Training

Joined Media Tech and trained to become a CSR. It was a lengthy training which included mock calls and tests. I passed the training to become an employee at the call center.

Personal

Nationality
India
D.O.B
1984/09/01
Marital Status
Single
Driving License
Yes

Languages

Hindi

Native or Bilingual Proficiency

English (US)

Native or Bilingual Proficiency

Punjabi (IND)

Elementary Proficiency

Activities & Interests