Call Center Customer Care Representative (CSR)
I attend customer calls and am often given charge of irate callers.
I listen to their problems carefully while filling in the information logs. I also ensure that the best possible solution is provided within the shortest period of time.
I am also in charge of scheduling home calls and technician visits so that the customers do not feel unattended and their problems are looked into in the least amount of time. I ensure that every caller feels satisfied and comfortable with the service.
I was responsible for answering customer calls and providing solutions to them regarding the products.
It was also my duty to ensure that the caller remained calm due to good service and explained the matter fully while I filled the information forms.
I was also responsible for being concerned and providing best solutions. In case a query was not related to my work, I forwarded the call to the related technician/complain officer.
I was trained according to the call center rules and work operations.
It was my responsibility to answer calls and provide solutions to customers.
I was also in charge of noting complains and refering to technical departments in case the query was advanced and beyond the scope of my position.
- Customer Relations
- Product Information
- Answering Queries
- Finding Solutions
- Listening Skills
- Stress Management
- Multi tasking
- Gathering Customer Information
- Data Analysis
- Marital StatusSingle