Senior Service Desk Analyst Resume Sample

I have been working in the office for almost a decade. I have been working as a troubleshooter and kept a good record of problem solving.

I am responsible for making calls and arranging best network and data deals for employees.

I am also responsible for continuously changing technology needs to lower cost and provide the fastest options.

I have increased the company's social media rating through consistent efforts.

I was responsible for attending calls and assisting employees in setting up their systems.

I was also in charge of finding ways to reduce cost on data usage and information transfers.

It was my duty to help customers as well but that was quite seldom. More work was related to daily solutions for the office networking and computer usage.

I was responsible for providing all kind of technical support to the employees.

I was in charge of helping with queries such as changing passwords, installing accessories and setting up special features for every workstation.

I was also in charge of attending phone calls from the office employees and if it was possible I provided remote assistance.