CV Picture
Mary Tolson Service Desk Analyst
0014896671059
marytolson@gmail.com
Efficient and motivated service desk analyst with experience of more than ten years. I analyze different systems and provide solutions to employees. I am hard working and keep learning new things in order to make better options for troubleshooting and handling the network. I am always available and am an alert worker. I wish to work in a more challenging environment so that I can improve my work and ability to serve the organization better.

Professional Experience

Rafael Corp.
Help Desk Analyst
(Jun 2009 to Present) 11 Years & 4 Months

I have been working in the office for almost a decade. I have been working as a troubleshooter and kept a good record of problem solving.

I am responsible for making calls and arranging best network and data deals for employees.

I am also responsible for continuously changing technology needs to lower cost and provide the fastest options.

I have increased the company's social media rating through consistent efforts.

United Consultants
Help Desk Analyst
(Feb 2003 to May 2009) 6 Years & 3 Months

I was responsible for attending calls and assisting employees in setting up their systems.

I was also in charge of finding ways to reduce cost on data usage and information transfers.

It was my duty to help customers as well but that was quite seldom. More work was related to daily solutions for the office networking and computer usage.

ComSat Systems Ltd.
Help Desk Network
(Apr 2001 to Jan 2003) 1 Year & 9 Months

I was responsible for providing all kind of technical support to the employees.

I was in charge of helping with queries such as changing passwords, installing accessories and setting up special features for every workstation.

I was also in charge of attending phone calls from the office employees and if it was possible I provided remote assistance.

Technical Skills

  • Communication
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  • Network Solutions
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  • Troubleshooting
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  • Computer Related Queries
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  • Remote Solutions
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  • Mobile Devices Solutions
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  • System Correction
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  • Installations
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  • Time Management
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  • Network Maintenance
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  • Supervision
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  • Team Building
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Personal Skills

Education

Computer College
BS Information Technology
(Sep 1996 to May 2000)
Good student.
Wesley High
High School
(Aug 1994 to May 1996)
A good student.

Courses

Troubleshooting
Completed a short course on troubleshooting. It was about the common office space issues and work ethics. How an analyst must try to communicate with employees was also part of the training. A comprehensive course that I enjoyed a lot.
Report Writing Training
I was trained by ComSat for report writing. I was taught to write detailed reports for the senior management.

Personal

  • Nationality
    United States
  • D.O.B
    1978/02/08
  • Marital Status
    Married
  • Driving License
    Yes

Languages

English (US)
Native or Bilingual Proficiency

Activities & Interests