CV Picture
Judy Blair Guest Relations Officer
0015079981302
blairjudy@hotmail.com
Pleasant and helpful guest relation officer at a private guest house. I have been working as a relation officer at hotels as well. This has given me a good understanding of customer relations and service. I wish to work for a five star hotel as a front desk person. I know I have the skill and experience to handle all kinds of guests and visitors. I have provided quality services to guests and therefore can face all kinds of challenges.

Work Experience


Stone House Guest House
Guest Relations Officer (Feb 2012 to Present) 8 Years & 8 Months
• I take care of the reception area in terms of renovation, designing and basic cleaning. I supervise the staff and also handle all telephonic communication with the staff and workers. • I am in charge of helping guests with any kind of help they need with the rooms, concierge service and housekeeping. • I ensure a clean, safe and pleasant environment for them. I help them with reservations, appointment scheduling and visitors.
The Mountain View Hotel
Guest Relations Officer (Apr 2009 to Jan 2012) 2 Years & 9 Months
• I worked at the hotel for three years almost and handled all kinds of front desk works. • I greeted guests and helped with all the basic things that they asked. • Many guests required help with the area and locations of different sites. I assited them with their plans and reservations as well. Within the hotel, I ensured a good and comfortable stay for all guests.
Meadowland Inn
Guest Assistant (Dec 2006 to Mar 2009) 2 Years & 3 Months
• I was responsible for greeting guests and helping them in the whole procedure of checking in and carrying luggage to the room. • I also helped the guest with room service problems or any knowledge they required about the area. • I handled all phone calls and work related to maintenance.

Education


Liverpool Culinary School
Hotel Management Training(1996 - 2000) 
A good student.
Senior GIrls
GCE Advanced Level(1994 - 1996) 
A good student.

Featured Projects


Employee of the Month
I was selected employee of the month for six consecutive months for excellent behavior with guests at the Stone House Guest House in 2015. Winning the title six times consecutively was a record.
Rescue
I assisted the hotel staff in rescuing two cats from the chimney. It was an act that made me communicate better with the office teams.

Professional Skills

  • Customer Relations
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  • Fast Check Ins
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  • Assistance
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  • Answering Queries
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  • Helping with Taxi Srvices
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  • Dining and Other Reservations
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  • Special Arrangements
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  • Room Service Assistance
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  • Amicable Dealing
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  • Concern
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  • Understanding
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  • Helpful Nature
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Personal Skills

Devoted

Goal Oriented

Cooperative

Organized

Self-reliant

LANGUAGES

English (UK)
Native or Bilingual Proficiency
French
Elementary Proficiency

PERSONAL

Nationality
United Kingdom
Date of Birth
1978/07/27
Marital Status
Married
Driving License
Yes

Training

- I trained for hotel management at a culinary institute in Liverpool.
- It was a small-scale school but taught me several valuable things about business.
- I did not receive certification for the training.