Sallahudin Khoso Manager-Trainings

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A seasoned Customer Services, IT & Training professional with an extensive track record of implementing System Applications (CRM), Client Centric models, Performance & KPI Management, Recruitment, Training, Talent Development, Team Management, Succession Planning, Process Re-engineering, Leads Management and creating Work Place Learning Environments to robust growth of Organization and Employees by creating value for customers.

Nationality
Pakistan
D.O.B
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Marital Status
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Driving License
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Relocation
Yes
Available for Freelance
No

Experience

Al Meezan Investments

Senior Manager - Training & Customer Services (May 2015 - Present)

• Design training courses and programs necessary to meet training needs

• Ensure all training activities and materials meet with relevant organizational policy

• Update training curriculum to incorporate new products, offerings & services

UBL Fund Managers

HR & Business Strategist / Unit Head - CCU (Jan 2012 - May 2015)

• Team formation & management of different Skill sets for client servicing

• Formulated Sales/Service advisory course/sessions for prospecting & servicing clients

• Developed & indulged team's to create productive and learning working environment

Allied bank

Training Coordinator / Supervisor Call Center (Nov 2006 - Jan 2012)

• Specialised Group Trainer for Technical/Systems Application of 150+ individuals

• Develop and design Training programs, Course Materials by analyze training needs

• Develop and implement Mock Training setup for Contact Centre and Branch staff

Education

IQRA Univeristy

MBA - Marketing (Jan 1970 - Jul 2016)

KASBIT University

MBA - Human Resource (Jan 1970 - Dec 2012)

University of Karachi

B. Com (Jan 1970 - Dec 2010)

Professional Skills

Basic

Average

Expert

• Training Need Analysis
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• IT - Technical Expertise
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• Communication/Interpersonal
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• Microsoft Packages
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• Transforming Learning Environments
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• Counseling/Coaching
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• Soft Skills Training
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• Technical Trainings
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• Training Plan/Handouts
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• Simulation Designing
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• Data Analytics
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