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John Smith Collection Specialist
447712345678
john@gmail.com
Over 4 years’ experience in credit and collections field. Highly skilled in gathering, compiling, and maintaining basic credit information including customer sales tax exemption certificates. Self motivated with the ability to interface well with internal and external customers and handle their payment arrangements. Proven record of contacting customers about delinquent payments and preparing reports reflecting class of credit and collection activity.

Work Experience


Federal Trust
Collections Representative (Jun 2013 to Present) 7 Years & 4 Months
• Developed spreadsheets detailing account summaries of program participants. • Streamlined mailing process allowing for efficient and accurate delivery of notices resulting in time and cost savings. • Counseled program participants with delinquent accounts to ensure continuation of services.
Lowell & Co
Collections Representative (Feb 2011 to May 2013) 2 Years & 3 Months
• Placed phone calls sent invoices or emailed customers to remind them of account contracts payments due dates and amount owed • Generated cautionary notices to participants regarding overdue accounts. • Prepare delinquent account reports for management
Haq & Co
Collection Representative (Apr 2009 to Jan 2011) 1 Year & 9 Months
• Communicated with associated branches to resolve incorrect invoices • Researched and corrected erroneous payment postings • Initiated and scheduled branch review meetings to identify problem accounts Reconciled problem accounts to ensure billing accuracy

Education


London School of Economics
MBA (Marketing)(2007 - 2009) 
London Business School
BS (Business Management)(2003 - 2007) 
CATS College
GCE Advanced Level(2001 - 2003) 

OTHERS


Core Competency
Great people skills needed to confront people about past-due payments , Friendly voice and demeanor over the phone

Technical Skills

  • Customer Relations
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  • Quick learner
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  • Time Management
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  • Strategy Development
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  • Strong client relations
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  • Credit card
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  • Lead Generation
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  • Sales Management
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  • Market Research
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  • Data Analysis
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Personal Skills

Devoted

Goal Oriented

Innovative

Punctual

Self-Starter

Hard Worker

LANGUAGES

English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency

PERSONAL

Nationality
United Kingdom
Marital Status
Married
Driving License
Yes

Achievements

- Awarded Academic Excellence Award for being an outstanding performer through 4 years of Undergraduate program.
- best team Leader award in 2016