John Smith Collection Specialist
447712345678 
john@gmail.com Over 4 years’ experience in credit and collections field. Highly skilled in gathering, compiling, and maintaining basic credit information including customer sales tax exemption certificates. Self motivated with the ability to interface well with internal and external customers and handle their payment arrangements. Proven record of contacting customers about delinquent payments and preparing reports reflecting class of credit and collection activity.
Work Experience
Federal Trust
Collections Representative (Jun 2013 to Present) 10 Years & 10 Months
• Developed spreadsheets detailing account summaries of program participants. • Streamlined mailing process allowing for efficient and accurate delivery of notices resulting in time and cost savings. • Counseled program participants with delinquent accounts to ensure continuation of services.
Lowell & Co
Collections Representative (Feb 2011 to May 2013) 2 Years & 3 Months
• Placed phone calls sent invoices or emailed customers to remind them of account contracts payments due dates and amount owed • Generated cautionary notices to participants regarding overdue accounts. • Prepare delinquent account reports for management
Haq & Co
Collection Representative (Apr 2009 to Jan 2011) 1 Year & 9 Months
• Communicated with associated branches to resolve incorrect invoices • Researched and corrected erroneous payment postings • Initiated and scheduled branch review meetings to identify problem accounts Reconciled problem accounts to ensure billing accuracy
Education
London School of Economics
MBA (Marketing)(2007 - 2009)
London Business School
BS (Business Management)(2003 - 2007)
CATS College
GCE Advanced Level(2001 - 2003)
OTHERS
Core Competency
Great people skills needed to confront people about past-due payments , Friendly voice and demeanor over the phone
-
Meet People -
Cycling -
Ski -
Pool -
Gardening -
Taking Bath
Technical Skills
- Customer Relations
- Quick learner
- Time Management
- Strategy Development
- Strong client relations
- Credit card
- Lead Generation
- Sales Management
- Market Research
- Data Analysis
Personal Skills
Devoted
Goal Oriented
Innovative
Punctual
Self-Starter
Hard Worker
LANGUAGES
English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Elementary Proficiency
PERSONAL
Nationality
United Kingdom
Marital Status
Married
Driving License
Yes
Achievements
- Awarded Academic Excellence Award for being an outstanding performer through 4 years of Undergraduate program.
- best team Leader award in 2016