CV Picture
Mark Jacobs Call Center Representative
0012896743521
mark.jacobs@resource.com
871 222 1156
www.example.com
Well spoken and highly persuasive with experience in customer service. I have been associated with busy call centers which have given me the ability to work in stress and still deliver the best. I am a good team worker but can work independently as well. I take calls amicably and satisfy the customer by answering all kinds of queries. I am proficient in other languages as well which gives me an edge in customer service. I wish to continue customer service with quality and providing solutions to problems.

Work Experience


The Resourcers
Call Center Representative (Feb 2011 to Present) 8 Years & 9 Months
• Responsible for answering calls promptly and helping customers decide what they want to order. Taking orders for customers and filling request forms. • Following up the order forms and ensuring delivery is also my responsibility. • I am responsible for filling complaint forms and forwarding them to the concerned officer.
Hanson Online
Call Center Representative (Apr 2008 to Jan 2011) 2 Years & 9 Months
• Resonsible for attending calls and dealing with all kinds of exchange and return of product requests. • I also fill out complain forms for customers and then forward it to the concerned departments. • Dealing with angry or dissatisfied customers was also my responsibility.
The Seller's Group
Call Center Representative (Jan 1998 to Mar 2008) 10 Years & 2 Months
• Responsible for taking calls and answering questions of customers. Keeping an amicable tone and dealing with irate callers with patience was also my job. • Also responsible for knowing the product details and being able to answer all product related questions was also my duty. • I was in charge of forwarding calls to the supervisor or shift in charge in case a customer required to talk to them.

Education


Darwin College
Diploma Customer Service(1996 - 1997) 
A good participant.
Darwin High
High School Degree(1994 - 1996) 
A good student.

Achievements


Selling Target
I reached the target of selling CD sets to customers. Booked orders for more than 10,000 customers and convinced them to buy the sets.
Appreciation Award
Awarded as the best CCR after employee observation reports were released.

Technical Skills

  • Customer Relations
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  • Problem Solving
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  • Responsive
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  • Technical Support
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  • Data Entry
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  • Database Management
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  • Call Forwarding
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  • Client Registration
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  • Registering Complains
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  • Form Entry
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  • Customer Information
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  • Sales
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Personal Skills

Devoted

Goal Oriented

Communicative

Persuasive

Outgoing

LANGUAGES

English (UK)
Native or Bilingual Proficiency
French
Professional Working Proficiency
Spanish
Professional Working Proficiency

PERSONAL

Nationality
United Kingdom
Date of Birth
1978/12/05
Marital Status
Married
Driving License
Yes
Skype
markjacobs

Courses

- Learned French and Spanish in order to understand customers of other origins as well.
- Customer Service course to learn the ethics of consumerism.